Location
London Bridge (Park Street Office), London, Greater London

Hours
Full Time - Duration 18-19 months

Salary
Up to £30,015 per year

About the Role
Hyde is looking for a Home Ownership Officer Apprentice to join our Income Services team. This is an excellent opportunity to start your career in business administration and financial processing while working towards a Level 3 Customer Service Apprenticeship. You will gain hands-on experience processing and reconciling customer payments, including Housing Benefit, DWP payments, Direct Debits and Standing Orders, ensuring payments are accurately allocated to the correct accounts. Working alongside experienced colleagues, you will develop practical skills in payment processing, reconciliation, administration and financial data management, while building your knowledge of Income Services and the wider housing sector.

Key duties include processing and reconciling customer payments, investigating payment discrepancies, supporting the review of unpaid Direct Debits and suspense accounts to minimise arrears and failed payments, assisting with daily and monthly bank and financial reconciliations, and collaborating with colleagues across Hyde to develop your skills in administration, financial processing, customer service and business operations.

Hyde is part of one of the UK’s leading housing providers, managing around 120,000 homes nationwide. We are committed to building safe, sustainable communities where people can thrive. This apprenticeship offers a chance to develop practical experience while making a real difference in a supportive and innovative environment.

Experience
Previous experience is not required. This role is ideal for someone eager to learn and develop practical skills in business administration and financial processing.

About you
You should have good numeracy skills and strong attention to detail, excellent organisational and time management abilities, and the capacity to work accurately in a fast-paced environment. Basic IT skills, including confidence using Microsoft Excel and Outlook, are important. Clear written and verbal communication skills, along with a positive and enthusiastic approach to learning and development, are essential.

Qualifications
No formal qualifications are required to apply. A willingness to learn and commitment to completing the Level 3 Customer Service Apprenticeship is expected.

Benefits
Hyde offers an excellent pension scheme, generous holiday allowance, life assurance, an award-winning flexible benefits platform, support for learning and career development, and hybrid working options.

Diversity, Inclusion & Accessibility
Hyde is committed to creating an inclusive workplace where everyone feels respected and valued. As a Disability Confident Employer, reasonable adjustments are provided throughout the recruitment process and beyond to support all candidates.