Location
London Borough of Hammersmith and Fulham

Hours
Full time (36 hours per week)

Salary
£57,402 per annum

About the Role
Lead change. Manage demand. Deliver outcomes. Hillingdon Council is recruiting Homelessness Team Managers to lead critical frontline services across our Housing Needs & Homelessness service. These opportunities sit across a range of specialist teams, including Families, Move-On, Singles, Domestic Abuse, Resettlement, and Housing Advice. This is a pivotal operational leadership role where you will manage demand, drive performance and improve outcomes at scale, taking ownership of service delivery across complex casework environments. You will play a key role in delivering transformation and Medium Term Financial Strategy (MTFS) priorities, strengthening operational oversight, improving consistency and ensuring high-quality, resident-focused services across the homelessness system. This is an excellent opportunity to step into a high-impact leadership role within a fast-paced and high-demand environment. You will lead frontline teams delivering statutory homelessness services, ensuring strong performance, high-quality casework and positive outcomes for residents.

Key Responsibilities
Leading services across prevention, front door, families, single homelessness, move-on from temporary accommodation and specialist pathways such as domestic abuse and resettlement. Developing and applying specialist practice knowledge across cohorts, including singles, domestic abuse and complex needs. Ensuring lawful, consistent and high-quality decision-making across the service. Building high-performing teams and embedding a strong performance culture. Managing caseloads, workflows and delivery against key targets. Overseeing complex and high-risk cases. Using data, insight and performance information to drive service improvement. Supporting residents to prevent and relieve homelessness through effective interventions and partnership working. These are fast-paced operational leadership roles requiring strong decision-making, resilience and the ability to maintain oversight within demanding frontline services.

Why These Roles Matter
These teams are central to the delivery of homelessness services across the borough. You will manage demand at scale, improve outcomes for residents, support vulnerable households, help reduce reliance on temporary accommodation and contribute directly to MTFS delivery and service transformation.

What You Can Expect
A high-impact leadership role with visible outcomes. Opportunities across a range of specialist homelessness services. A key role in delivering MTFS and service improvement priorities. Strong leadership support and development opportunities. Flexible and modern working arrangements.

Why Hillingdon
Hillingdon is a stable, ambitious council investing in its housing services and leadership to meet growing demand and deliver better outcomes for residents and communities. Whether you are ready to step up or bring your experience into a new challenge, this is an excellent opportunity to make a difference.

Benefits
Flexible Working Hours – Recognising the importance of work-life balance. 36 Hour Week – Standard full-time hours. Generous Holiday Entitlement – Increasing with length of service. Hillingdon Sports & Leisure – Discounts at council leisure centres and swimming pools. Salary Sacrifice Schemes – Options for cycle purchase, electric vehicle leasing and additional voluntary pension contributions. Cycle to Work – Eco-friendly commuting with bicycle parking, lockers, and showers. Local Government Pension Scheme – Access to pension scheme and Credit Union membership. Vivup Benefits – Offers and discounts. Mental Health Support and Counselling Services – Free confidential advice and counselling plus legal advice for employees and immediate family. Travel Support – Season ticket loans and free car parking. Trade Union Membership – Recognised unions and freedom of choice in membership.

Experience
Experience within housing, homelessness or related frontline services. Strong knowledge of homelessness legislation and safeguarding responsibilities. A track record of managing teams and improving operational performance. Experience handling complex cases and service pressures.

About You
Confident and resilient leader able to deliver in complex, high-demand environments. Strong leadership, decision-making and organisational skills. Ability to drive accountability and deliver outcomes. Visible, practical and hands-on approach. Calm under pressure. Committed to improving outcomes for residents.

Qualifications
Relevant professional qualifications are desirable but not explicitly stated. Commitment to continuous professional development and leadership growth is expected.