What we’re looking for: Do you have a good understanding and experience of Equity Loan Redemptions? Do you have experience working with Right to Buy and Right to Acquire? Are you able to interpret and apply lease covenants? Are you personable, pro-active, professional and able to demonstrate full commitment to exceptional customer care and service in all activities? Are you able to carry out functions in a cost effective, sensitive, compliant, responsive and transparent way? If so, this role is perfect for you! Here at Peabody, we have an opportunity for a Homeowner Services Approvals Specialist on a Permanent basis at our Ealing Broadway office. A bit about the role: As a Homeowner Services Approvals Specialist, you will process requests from residents for, right to buy/acquire re-mortgaging, registering improvements, sub-letting, assignments, lease extensions, equity loan redemptions and similar matters. Some of the key results for the role include: Processing cases for Right to Buy, Right to Acquire, Right to Shared Ownership and enfranchisement accurately by adhering to statutory and governance requirements. Enforcing the terms of leases, where appropriate, by issuing notice of forfeiture as required. Process equity loan redemption requests including My Choice Homebuy, accurately and on time by checking valuation against original loan and prepare offers to residents for approval. Supporting the wide Homeowner Services team by performing administrative duties commensurate with the role. Collaborating with customers and external partners, including legal representatives and valuers, by acting as an ambassador for Peabody and ensuring our reputation is maintained. This role will require a UK driver’s licence and access to a vehicle. A minimum of 1 to 2 days working in the Ealing Broadway office is required. A bit about us: 160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK. The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers. Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach. We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient. We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing. Here just a few of the benefits for working at Peabody: Flexible and hybrid working (depending on the role) Up to 30 days’ annual holiday plus bank holidays Competitive salaries that are benchmarked regularly against current market rates Two additional paid volunteering days each year Family friendly policies Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal 4 x Life Assurance Up to 10% pension contribution matched 1:1 Are you ready to apply? PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer. To be considered for the position of Homeowner Services Approvals Specialist, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. If you need to ask us anything else at all, feel free to drop an email to [email protected] and one of our team will be in touch. Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.