Location
Ilford

Hours
Full Time, Permanent

Salary
£36,585 per annum

About the Role
The Housing Needs Service is undergoing a radical transformation to achieve successful outcomes for our residents. We are seeking people who excel in building positive and trusting relationships with the skills and expertise to deliver lasting housing solutions. As a Hostel Support Officer, you will work in a resident-centred service playing a major part in making residents’ lives better by preventing and relieving homelessness. Your role will involve providing support to homeless people on the hostel register, managing day-to-day hostel operations, executing administrative activities, reporting repair issues, and recording resolutions. You will join the London Borough of Redbridge at an exciting time, becoming part of an ambitious new Housing Needs Service that embraces change and a positive learning culture with a vision to secure sustainable housing solutions for all. Interviews will be held during the week commencing 10th August 2025.

Experience
Experience in supporting vulnerable people and managing hostel or housing-related services is desirable. Knowledge of the Housing Act 1996 and Homeless Reduction Act 2017 is essential, along with the ability to learn and adapt.

About you
You will be committed to delivering a resident-centred service with excellent interpersonal skills to build positive and trusting relationships. You should be organised, proactive, and able to manage multiple tasks including administrative duties and operational management. A positive attitude towards change and learning is important to thrive in this evolving service.

Qualifications
Relevant qualifications in housing, social care, or related fields are advantageous but not essential. A willingness to develop knowledge and skills in housing legislation and homelessness prevention is required.