Location
Canning Town, London

Hours
Monday - Friday, 9:00 AM - 5:30 PM

Salary
£14.00 per hour

About the Role
Pinnacle Group is seeking a Housing Assistant to provide administrative and organisational support to the Senior Housing Manager and respond to a wide range of enquiries from residents and other customers. You will be the first point of contact, offering advice and information by assessing customer needs promptly, efficiently, and courteously. This is an office-based role within the Affordable Housing team based in Canning Town, which manages a large mixed portfolio of new and existing affordable homes nationwide, including Affordable and Social Rent, Shared Ownership, and Supported homes.

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, dedicated to managing and maintaining communities where people live, learn, work, and play. We are a people-first organisation with a values-driven culture that has remained consistent for thirty years, reflected in how we treat our employees and customers.

Key responsibilities include answering reception and telephone enquiries, responding to requests via email, social media, fax, or voicemail, accurately collecting and recording customer information, and making timely referrals to internal or external contacts as appropriate. You will provide comprehensive administrative support to the Senior Housing Manager and the Housing Management team, manage correspondence, complaints, and member enquiries within required timescales, and assist with access arrangements, tenancy changes, visits, inspections, and maintaining up-to-date records.

Experience
Ability to work in a fast-moving, pressurized frontline housing management environment handling complex issues and competing priorities. Proven ability to produce and present professional reports clearly and concisely to diverse audiences. Experience interpreting and analysing data and performance information to identify issues and required resolutions.

About you
Good interpersonal skills with the ability to communicate effectively at all levels in both individual and group settings. Ability to use initiative and make accurate, timely decisions under pressure. Commitment to Pinnacle Group’s values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Determined to maintain the confidence of clients and communities.

Qualifications
Not explicitly stated; however, strong administrative skills and relevant experience in housing or customer service environments are advantageous.