Housing Officer Location: Ealing/Staines Salary: £34,285 Fixed Term Contract – 1 Year About A2Dominion We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We’re here to provide them all with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose – delivering more homes and better services for customers. Overview of the Role Do you have a can-do attitude and good attention to detail? Then we would like to hear from you. We are looking for an energetic individual that can join our team as a Housing Officer to carry out tenancy management on our estates, regular estate inspections, tenancy audits and ensure that accurate records are maintained and actions are taken to deal with issues. More about the role: Complete regular estate inspections, ensure accurate records are maintained and actions are taken to deal with any issues Ensure buildings and building systems are maintained in accordance with Statutory obligations and Fire Safety requirements Work in partnership with internal departments and external contractors on maintenance activities that will ensure building safety is not compromised Encourage, support and, where appropriate enforce residents and members of their home towards good housekeeping and fire safety practices Work collaboratively to develop, implement, and update the building resident engagement strategy in compliance with regulation Manage tenancies in accordance with policies, procedures, and key performance targets, particularly in relation to Anti-Social Behaviour, neighbour disputes, safeguarding, hoarding and tenancy breaches and taking enforcement actions both informal and legal where and when necessary, including signposting to relevant statutory agencies for support Be the point of contact to investigate and resolve tenancy management queries from residents and provide advice and guidance To attend and represent A2Dominion at court, external meetings, case conferences, forums, and evictions as well as internal meetings relating to the buildings, tenancies, and residents they manage Awareness of responsibility to challenge unacceptable behaviours or practices and how to raise, escalate or flag risks to safety within buildings Be responsible for delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and in-year block management More about you: Educated to GCSE level or equivalent in Maths and English (Grades A*- C) Full UK driving license and access to own vehicle for work use Experience of problem solving for customers and understanding customer needs Good knowledge of Outlook, Word, and Excel Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives. We offer a wide range of benefits for colleagues. For this role, these include: 25 days’ holiday (plus Bank Holidays) Up to 8% contributory pension Flexible hybrid working Flexible benefits worth up to £300 each year Discretionary grace days over the Christmas period Investment in your learning and development. We also operate a Cycle to Work Scheme whereby colleagues have access to cycling equipment throughout the year and can pay via monthly salary deductions. Thinking about applying? Whatever the role, we want you to bring your unique knowledge and experience to play your part in improving people’s lives. Diversity & Inclusion: At A2Dominion Group, we recognise the positive value of diversity and promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs. We also recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further. Disabilities: A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will actively look to: attract and recruit disabled people; provide a fully inclusive and accessible recruitment process; offer an interview to disabled applicants who meet the minimum criteria for the job; be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job; and make reasonable adjustments as required. Family Friendly: A2Dominion is proud to be a family friendly employer, everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.” If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: [email protected].