About the Borough This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned. Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer. Situated in Zone 6, Kingston is among the best-connected town centres in London – with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink. Kingston’s people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other. We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston’s key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand. Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK. About the Role The Council is focused on delivering the best possible outcomes for its residents. To do this the Council needs employees who thrive in an agile and networked organisation and can provide a housing service that reflects the needs of its residents. This is an exciting new opportunity for a Housing Officer to join Housing Landlord Services as a Housing Officer for Cambridge Road Estate which is undergoing Regeneration. The Regeneration of the Estate will see 2,000 new homes built over 10 years. The first phases of homes are due In November 2024. Cambridge Road Estate will be of mixed tenure comprising social housing residents, leaseholders and shared ownership properties. The role will be primarily based on Cambridge Road Estate to be accessible to provide support to residents and be the first point of contact about the District Heating Network and parking on the Estate. About Us Delivering an integrated housing service to tenants and leasehold customers and to work closely with other teams, councilors and Tenants & Residents Associations to achieve and maintain sustainable tenancies in sustainable communities. Providing a proactive and customer focused housing management service across a designated area and ensuring that the Council fulfills its legal and contractual obligations to tenants and leaseholders. Acting as a regular and visible presence on Cambridge Road Estate, taking action to make sure the neighbourhood is safe and well maintained and providing advice, information and reports on any housing management matter. Championing resident and community engagement and involvement at all times; including working with residents to develop estate improvement plans The role reports directly to the Operations Manager for Landlord Services and is responsible for providing a housing management service to an allocated geographical area. There is currently no line management responsibility. About You Be proactive and responsive Hold an educational qualification Have excellent communication skills-, i.e. Communicating clearly, confidently and appropriately with residents, partners and colleagues using the best methods of communication Have housing/tenancy management experience Be Numerate and have good report/letter writing skills Be able to work successfully with key stakeholders within and outside of the Council including Members, residents, businesses, communities, partner organisations and other public services Demonstrate agility and adaptability in mindset and ways of working Demonstrate innovation and creativity Have a track record of using IT systems and automation successfully to enhance the delivery of housing/tenancy management. Question and challenge ways of working, with an understanding of the bigger picture in terms of the corporate context and external environment Demonstrate commitment to own personal and professional development to meet the changing demands of the role Demonstrate a high level of innovation and creativity. Understanding of Regeneration