Location
Hammersmith, London

Hours
Full Time (hours not specified)

Salary
£41,995 per annum

About the Role
We regularly recruit for Housing Officers and are building a pipeline of candidates for future opportunities across our Operations Directorate. By joining our talent pool, you'll be considered for upcoming vacancies and contacted when a suitable opportunity becomes available. As a Housing Officer, you will play a key role in delivering excellent services to residents and helping to create places where people feel safe, supported and proud to live. You will take ownership of a portfolio of homes and schemes, building strong relationships with residents and understanding the issues that matter most to them. Being visible, approachable and proactive, you will help resolve problems, improve satisfaction and ensure residents receive a consistent, high-quality service. You will work closely with colleagues, contractors, managing agents and local stakeholders to deliver positive outcomes and act as a strong advocate for residents.

Future opportunities based in Hammersmith will cover one or more of the following patches: West & Central.

Your key responsibilities will include:
- Building strong relationships with residents, responding to queries and concerns and ensuring issues are resolved effectively.
- Conducting estate inspections and working with contractors and internal teams to maintain safe, well-managed homes and neighbourhoods.
- Investigating and resolving complaints, anti-social behaviour cases and other resident concerns, ensuring clear and professional communication throughout.
- Managing service charges within your portfolio, ensuring transparency, fairness and effective communication with residents.
- Working with managing agents, contractors and stakeholders to improve services and resolve issues promptly.
- Using resident feedback, performance information and local knowledge to identify opportunities for improvement and enhance the resident experience.

About Notting Hill Genesis
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and is one of the largest housing associations in London. We are both a landlord and developer, with more than 65,000 existing homes and 10,000 more in our pipeline, employing around 1,800 people. We are committed to equality, diversity and inclusion and welcome applications from everyone.

Recruitment Process
Applications will be reviewed and candidates may be invited to complete an assessment or screening call to understand their skills and suitability. Successful candidates will be added to our talent pool and considered for future vacancies. When a suitable vacancy arises, candidates will be contacted to discuss the role and invited to a formal interview. Due to the nature of talent pool recruitment, not all applicants will be contacted immediately. Appointment to this post is conditional upon a satisfactory Basic DBS check.

Experience
Strong customer service skills, ideally gained in a housing or resident-focused environment. Previous housing experience is desirable but not essential.

About you
Passionate, enthusiastic and talented individual committed to delivering great service. Excellent interpersonal and verbal communication skills. Strong problem-solving, resilience and investigative skills. Ability to influence, negotiate and build positive working relationships. Customer-focused mindset with strong analytical skills. Effective IT skills and ability to work collaboratively with colleagues and stakeholders. Excellent organisation skills, attention to detail and ability to manage competing priorities.

Qualifications
No specific qualifications are stated as essential for this role.