Location
Hammersmith, covering West & Central patches

Hours
Full Time

Salary
£41,995 per annum

About the Role
We regularly recruit for Housing Officers and are building a talent pool of candidates for future opportunities across our Operations Directorate. By joining our talent pool, you'll be considered for upcoming vacancies and contacted when a suitable opportunity becomes available. As a Housing Officer, you will play a key role in delivering excellent services to residents and helping to create places where people feel safe, supported and proud to live. You will take ownership of a portfolio of homes and schemes, building strong relationships with residents and understanding the issues that matter most to them. Being visible, approachable and proactive, you will help resolve problems, improve satisfaction and ensure residents receive a consistent, high-quality service. You will work closely with colleagues, contractors, managing agents and local stakeholders to deliver positive outcomes and act as a strong advocate for residents.

Future opportunities based in Hammersmith will cover one or more of the following patches: West & Central.

Your responsibilities will include building strong relationships with residents, responding to queries and concerns and ensuring issues are resolved effectively. You will conduct estate inspections and work with contractors and internal teams to maintain safe, well-managed homes and neighbourhoods. You will investigate and resolve complaints, anti-social behaviour cases and other resident concerns, ensuring clear and professional communication throughout. Managing service charges within your portfolio, you will ensure transparency, fairness and effective communication with residents. You will collaborate with managing agents, contractors and stakeholders to improve services and resolve issues promptly. Using resident feedback, performance information and local knowledge, you will identify opportunities for improvement and enhance the resident experience.

Experience
Strong customer service skills, ideally gained in a housing or resident-focused environment. Previous housing experience is desirable but not essential.

About you
Excellent interpersonal and verbal communication skills. Strong problem-solving, resilience and investigative skills. Ability to influence, negotiate and build positive working relationships. Customer-focused mindset with strong analytical skills. Effective IT skills and the ability to work collaboratively with colleagues and stakeholders. Excellent organisation skills, attention to detail and the ability to manage competing priorities.

Qualifications
No specific qualifications required; however, relevant housing experience is advantageous.