Location
London, Kings Cross (covering North, East, Central & OOL patches)

Hours
Full Time (hours not specified)

Salary
£41,995 per annum

About the Role
We are building a talent pool for future Housing Officer opportunities across our Operations Directorate. As a Housing Officer, you will play a key role in delivering excellent services to residents and helping to create places where people feel safe, supported and proud to live. You will take ownership of a portfolio of homes and schemes, building strong relationships with residents and understanding the issues that matter most to them.
By being visible, approachable and proactive, you will help resolve problems, improve satisfaction and ensure residents receive a consistent, high-quality service. You will work closely with colleagues, contractors, managing agents and local stakeholders to deliver positive outcomes and act as a strong advocate for residents.
Future opportunities will be based in Kings Cross and cover one or more of the following patches: North, East, Central & OOL.

Key Responsibilities
- Build strong relationships with residents, responding to queries and concerns and ensuring issues are resolved effectively.
- Conduct estate inspections and work with contractors and internal teams to maintain safe, well-managed homes and neighbourhoods.
- Investigate and resolve complaints, anti-social behaviour cases and other resident concerns, ensuring clear and professional communication throughout.
- Manage service charges within your portfolio, ensuring transparency, fairness and effective communication with residents.
- Work with managing agents, contractors and stakeholders to improve services and resolve issues promptly.
- Use resident feedback, performance information and local knowledge to identify opportunities for improvement and enhance the resident experience.

What Happens Next?
Applications will be reviewed and candidates may be invited to complete an assessment or screening call to understand their skills, experience and suitability. Successful candidates will be added to the talent pool and considered for future vacancies. When a suitable role arises, candidates will be contacted to discuss the opportunity and invited to a formal interview.
Due to the nature of talent pool recruitment, not all applicants will be contacted immediately. Your details will be retained in line with recruitment privacy policies and you will be contacted if a suitable opportunity arises.

Benefits
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance programme offering free confidential advice and counselling
- Health cash plan
- Staff discounts at major retailers, gyms, restaurants, entertainment venues and more
- Interest free loans including season ticket, tenancy deposit and training loans
- Cycle to work scheme
- Life Assurance at four times annual salary

About Us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and is one of the largest housing associations in London. We are both a landlord and developer with over 65,000 existing homes and 10,000 more in development, employing around 1,800 people.
We are committed to equality, diversity and inclusion and welcome applications from everyone. We actively monitor workforce diversity and strive for equal representation at all levels. We are a Stonewall Diversity Champion and a Disability Confident employer among other diversity commitments.
This post is subject to a Basic DBS check. NHG reserves the right to close this vacancy early if sufficient applications are received, so early application is advised.

Experience
- Strong customer service skills, ideally gained in a housing or resident-focused environment.
- Previous housing experience is desirable but not essential.

About You
- Excellent interpersonal and verbal communication skills.
- Strong problem-solving, resilience and investigative skills.
- Ability to influence, negotiate and build positive working relationships.
- Customer-focused mindset with strong analytical skills.
- Effective IT skills and ability to work collaboratively with colleagues and stakeholders.
- Excellent organisation skills, attention to detail and ability to manage competing priorities.

Qualifications
No specific qualifications are stated as essential for this role.