Location
London

Hours
Full Time

Salary
£40,536

About the Role
Are you passionate about making a real difference in people's lives? Join Notting Hill Genesis as a Housing Officer, where no two days are the same, and where you'll be at the heart of ensuring our residents feel safe, supported, and valued in their homes. As a Housing Officer, you'll play a vital role in enhancing our residents' overall experience of living in one of our homes. You'll foster a strong local presence, ensuring residents know you by name, by being readily available and proactive. You will be one of the primary points of contact for residents on your patch, handling day-to-day inquiries while working alongside building managers and specialist teams to manage communal and estate-wide matters. You will have the freedom to plan your own week, managing site inspections, meeting contractors, and carrying out annual resident check-ins to ensure any issues are addressed. In this reactive role, you'll need to be adaptable, managing your daily tasks while responding to urgent matters like emergency repairs, ensuring residents feel their concerns are prioritized. You'll be involved in safeguarding situations, supporting vulnerable residents dealing with issues such as addiction, mental health, or abuse. We're looking for someone who genuinely cares about the welfare of residents and can ensure positive outcomes. You'll be on your patch at least two days a week, with the remaining time spent in the office collaborating with colleagues to deliver the best services possible.

Why it's rewarding
You'll directly impact the satisfaction and well-being of residents. Every day offers new challenges that require problem-solving and people skills. You'll work closely with residents to create positive living environments.

Essential
- Customer service experience including developing customer relationships
- Excellent communication skills
- Ability to manage workload and prioritise accordingly, capable of quickly switching from one task to another
- Problem-solving skills
- Organisational skills
- Excellent computer skills including Microsoft Word and Excel

Desirable
- Previous housing experience

About you
As you'll be the main point of contact for your residents, you will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Housing Officers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day. You'll be proactive and customer-focused with the ability to communicate effectively to multiple audiences.

Qualifications
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.