Location
London

Hours
Full Time

Salary
£56,863 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS foundation trusts, providing a full range of hospital and community services in south London and specialist care across the country. The Trust includes five major hospitals: Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield, alongside community services in Lambeth and Southwark. We are renowned for clinical excellence, research, and teaching, and are part of King’s Health Partners, an academic health sciences centre.

This role is pivotal within the Finance team, supporting the delivery of a strong financial control environment, strategic direction, advisory services, and staff development. The Income Manager will lead the credit control team, ensuring timely cash collection, effective workload management, and achievement of debt targets. The role involves supervising Credit Controllers and Senior Credit Controllers, managing complex customer accounts, resolving operational issues, and contributing to process improvements.

The Income, Treasury and Cashiers department manages external customer billing, debt collection, receipt processing, and patient monies across hospital sites. This position requires strong leadership to maintain high standards of financial integrity and customer service, while supporting the Trust’s vision and compliance with financial policies.

Experience
- Considerable experience in a management or supervisory role within sales ledger or credit control.
- Understanding of accounting frameworks relevant to income functions.
- Experience managing and motivating teams, including setting objectives, conducting appraisals, and identifying training needs.
- Familiarity with disciplinary policies.
- Experience with computer-based sales ledger systems in complex environments.
- Proven skills in initiating and managing process improvements in a controlled environment.

About you
- Excellent organisational skills with the ability to manage own workload and that of others.
- Ability to meet strict deadlines and prioritise resources effectively.
- Strong leadership skills to ensure team objectives and deadlines are met.
- High standards of quality and customer service.
- Analytical skills to interpret data and identify issues.
- Self-motivated with a proactive approach to problem solving.
- Strong persuasion and influencing skills.
- Ability to communicate complex debtor and invoicing issues clearly to non-financial staff.
- Ability to deal firmly yet sensitively with debtors.
- Excellent written and verbal communication skills.
- Strong interpersonal skills to work effectively across all levels and disciplines.
- Ability to work independently under guidance and manage multiple projects simultaneously.

Qualifications
- Degree or equivalent experience.
- NVQ Level 5, AAT Certificate level, professional accountancy qualifications, or CICM Diploma level or equivalent.
- Advanced ECDL qualification or equivalent.
- Competent with Microsoft Office products, able to create complex spreadsheets and documents, and suggest process improvements.