Location
London

Hours
Full Time

Salary
£56,863 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS foundation trusts, providing a full range of hospital and community services for people in south London and specialist care for patients from further afield. The Trust includes five renowned hospitals: Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield, alongside community services in Lambeth and Southwark. We are committed to clinical excellence, research, and innovation, and are part of King’s Health Partners, one of England’s eight academic health sciences centres.

This role is based within the Income, Treasury and Cashiers department, responsible for external customer billing, debt collection, receipt processing, and managing patient monies. As Income Manager, you will lead the credit control team, ensuring effective processes and controls are in place to meet cash collection targets. You will monitor team performance, allocate work, provide leadership, and manage complex customer accounts. You will also contribute to process improvements and support the Finance team’s vision by maintaining strong financial controls, providing advisory services, and promoting staff development.

The role requires managing daily operations, reviewing workloads, resolving operational issues, producing reports, handling queries, conducting staff reviews, and ensuring compliance with VAT accounting. You will also cover for other Team Managers as needed and undertake any other duties as required.

Experience
- Considerable experience in a management or supervisory role within sales ledger or credit control.
- Understanding of accounting frameworks and operational procedures supporting income and debtors management.
- Proven experience managing, motivating, and developing teams, including setting objectives, conducting appraisals, and identifying training needs.
- Experience with disciplinary policies.
- Proficient with computer-based sales ledger systems in complex environments.
- Skilled in initiating and managing process changes in a controlled environment.
- Ability to train staff and implement process improvements.

About You
- Excellent organisational skills with the ability to manage own workload and that of others.
- Ability to meet strict deadlines and optimise team resources.
- Strong leadership skills to ensure departmental objectives are met.
- High quality and customer service focus.
- Analytical skills to interpret data and identify issues.
- Self-motivated with a proactive approach to problem solving.
- Persuasive and influential with the ability to deal sensitively but firmly with debtors.
- Excellent oral and written communication skills.
- Strong interpersonal skills to work effectively with staff at all levels.
- Ability to work independently under guidance and manage multiple projects simultaneously.
- Able to explain financial and invoicing issues to non-financial staff.
- Prepared to contribute proactively to departmental operations.

Qualifications
- Degree or equivalent experience.
- NVQ Level 5, AAT Certificate level, professional accountancy qualifications, or CICM Diploma level or equivalent.
- Advanced ECDL qualification or equivalent.
- Competent with Microsoft Office products, able to create complex spreadsheets and documents, and suggest process improvements.