Location
Hybrid working based at any of UKHSA's Core HQs in Birmingham, Leeds, Liverpool or London (Canary Wharf). Hybrid model requires a minimum of 60% of contractual hours on-site (approximately 3 days per week pro rata).

Hours
Full Time - standard Civil Service working hours with flexible working options available.

Salary
Grade 7: £56,185 - £66,581 (National) £58,340 - £68,574 (Outer London) £60,494 - £70,566 (Inner London)

About the Role
The UK Health Security Agency (UKHSA) is dedicated to preventing, preparing for, and responding to infectious diseases and environmental hazards to protect public health and build national health security capability. As an IT Service Transition Lead, you will ensure that digital and technology services are transitioned into live operation safely, efficiently, and in a way that supports long-term operational resilience. You will work closely with delivery, technical, and operational teams to embed structured transition processes, reduce risk, and ensure readiness across people, process, and technology.

Your responsibilities will include leading the transition of new and changed services into live operation, ensuring alignment with governance standards and organisational priorities. You will manage transition timelines, provide evidence-based recommendations on rollout strategies and early-life support, and coordinate onboarding of services into ITSM platforms such as ServiceNow. Building strong relationships with delivery teams, service management, technical specialists, and suppliers will be key to enabling effective collaboration.

This role plays a critical part in delivering UKHSA’s health security mission by ensuring services are robust, supportable, and aligned with operational and user needs from day one. You will influence service design decisions, support adoption of ITIL practices, and enable high-quality service outcomes across national and regional operations.

UKHSA values inclusivity and equality, promoting a culture where differences drive innovative solutions to meet the needs of the workforce and wider communities. Flexible working patterns, generous leave entitlements, and comprehensive benefits support a positive working environment.

Experience
- Practical experience leading service transition activities for digital or technology services
- Strong stakeholder engagement and communication skills with the ability to influence technical and non-technical teams
- Experience producing and reviewing service design and transition documentation
- Proven ability to identify and manage risks, issues, and dependencies
- Experience working with suppliers and ensuring delivery against SLAs and KPIs

About you
- Demonstrates leadership and the ability to coordinate and prioritise workloads across multiple services
- Skilled in engaging with a wide range of stakeholders including programme teams, architects, operations, and suppliers
- Committed to embedding ITIL-aligned service transition processes and continuous improvement
- Able to support early life support and transition services into business-as-usual operations
- Enthusiastic about promoting best practice and knowledge sharing across teams

Qualifications
- ITIL qualification (or equivalent) with practical experience in IT Service Management, particularly Service Transition
- Desirable: Experience coordinating or leading teams (including matrix management)
- Desirable: Familiarity with ServiceNow or similar ITSM platforms
- Desirable: Experience in public sector or health environments