About the Role The role provides responsive IT support both on-site and virtually for Kingston and Sutton (and partner organisations) staff and Members. Act as first point of contact, responding to and triaging all incidents and service requests logged through the ITSM system and telephone. To support end user hardware and software, both remotely and in person (where required) according to agreed procedures and service standards. Provide support and advice & guidance for Google Workspace and operating systems i.e. Chrome and Citrix. Carry out onsite tasks to manage and distribute hardware assets. About Us As part of the Digital and IT shared service between Kingston and Sutton Councils IT Support is the first point of contact in providing remote and on-site technical support for hardware and software issues and IT related queries and requests. There is a cover rota which means you will be required in come into the Kingston, Sutton, Twickenham or Richmond Offices, on a service need basis. About You The successful candidate: needs to be a people-person with outstanding written and verbal communication skills (essential). Have a collaborative, cooperative and friendly personality (essential). Have proven experience of working in an IT support organisation (essential). Have experience in supporting Google Workspace, Citrix and Chrome users (desirable). Able to attend sites in Kingston, Sutton and Twickenham/Richmond to provide IT support and assistance when required (essential).