About the Borough Joining us, you get to work for not just one high performing London Borough, but two. Kingston and Sutton councils have a number of shared services serving both authorities, with some teams and roles more focussed on one council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies. We work flexibly in both Kingston and Sutton offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver. There are some really exciting things happening in both boroughs. In Sutton, we are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. Over in Kingston, we are undertaking the largest housing regeneration programme ever delivered in the borough, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact. You should choose Kingston and Sutton if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do. Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushey Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan “Greener, Fairer, Safer, Together”, that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London. Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government. About the Role The role provides responsive IT support both on-site and virtually for Kingston and Sutton (and partner organisations) staff and Members. Act as first point of contact, responding to and triaging all incidents and service requests logged through the ITSM system and telephone To support end user hardware and software, both remotely and in person (where required) according to agreed procedures and service standards Provide support and advice & guidance for Google Workspace and operating systems i.e. Chrome and Citrix Carry out onsite tasks to manage and distribute hardware assets About Us 1 As part of the Digital and IT shared service between Kingston and Sutton Councils IT Support is the first point of contact in providing remote and on-site technical support for hardware and software issues and IT related queries and requests. There is a cover rota which means you may be required in come into the Kingston, Sutton, Twickenham or Richmond Offices, on a service need basis. About You The successful candidate: Needs to be a people-person with outstanding written and verbal communication skills (essential) Have a collaborative, cooperative and friendly personality (essential) Have proven experience of working in an IT support organisation (essential) Have experience in supporting Google Workspace, Citrix and Chrome users (desirable) Able to attend sites in Kingston, Sutton and Twickenham/Richmond to provide IT support and assistance when required (essential)