Location
Central London with occasional travel to any HMCTS site as required.

Hours
Full Time

Salary
£35,335 per annum

About the Role
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice, supporting the running and administration of courts and tribunals to ensure justice is delivered. Our work spans family, civil, tribunals, and crime services, impacting a wide range of users including staff, judges, and vulnerable individuals navigating legal processes.

As part of HMCTS Digital and Technology Services (DTS), you will join a specialist technology directorate committed to flexible working, an inclusive culture, excellent training opportunities, and expert support.

The User Research team focuses on producing actionable insights through primary research to inform and validate user experience design across digital services, physical court environments, and telephony services. Embedded within multidisciplinary teams, you will contribute to designing, planning, and conducting research that supports user-centred design principles and agile ways of working.

Your research will influence services used by citizens, legal professionals, and judges, helping HMCTS deliver user-focused, evidence-driven solutions that improve access to justice.

Experience
Experience conducting primary qualitative research through a research role (such as market, social, or user research) or academic study involving significant qualitative research. Ability to gather, analyse, and interpret findings to inform decision making. Understanding of appropriate research methods to generate specific insights into user behaviour and needs. Strong research and analytical skills with the ability to communicate outcomes clearly. Knowledge of user-centred design principles and tools.

About you
Collaborative and eager to learn, with a passion for user-centred design and research. Able to work effectively within agile multidisciplinary teams and communicate research insights to diverse stakeholders. An advocate for evidence-based decision making and continuous improvement. Awareness of the diversity of government service users and a commitment to making services accessible and usable for all is desirable.

Qualifications
No specific qualifications are mandated, but relevant academic background or experience in qualitative research is essential. Experience in user research methods such as usability testing, or familiarity with the courts, tribunals, legal community, or justice sector is desirable but not required.