What we’re looking for: Do you have experience and understanding of Pre-Action Protocol for Housing Conditions Claims in England? Do you have experience in a Housing Association or Local authority? Do you have experience in complaints handling? Do you have understanding of Landlord and Tenant Act 1985 Section 11? Do you have knowledge or experience using Microsoft Office - Dynamics, Excel? If you do, this role is perfect for you! Here at Peabody, we have an opportunity for a Legal Disrepair Case Manager on a Permanent basis at our Westminster Bridge Road office and Pitsea office. A bit about the role: As a Disrepair Case Manager within the newly formed Repairs Team, you will be an integral part of the delivery of Peabody’s repairs, maintenance and property services. Working within our centralised support function, and reporting into the Senior Disrepair Case Manager, you will be responsible for the management of disrepair cases, working alongside legal services and operational teams in delivering disrepair works. You will work closely and collaboratively with colleagues, stakeholders and customers across Peabody, driving improvements and offering a first-class service to our customers. You will have: Excellent understanding of disrepair case management and the pre-action protocol. Experience in diary management and appointment scheduling. Experience in coordinating and following up on work programme. Experience in investigating and reporting on numerous sources of data. Experience in dealing with a wide range of people including clients, staff, contractors and external agencies. Excellent attention to detail and ability to work on a variety of tasks simultaneously, moving from one task to another quickly. This role will require a minimum of 1-2 days working at the Westminster Bridge Road (SE17) or Pitsea (SS13) office. A bit about us: 160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK. The Peabody Group is responsible for more than 104,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers. Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach. We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient. We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing. Here just a few of the benefits for working at Peabody: Flexible and hybrid working (depending on the role) Up to 30 days’ annual holiday plus bank holidays Competitive salaries that are benchmarked regularly against current market rates Two additional paid volunteering days each year Family friendly policies Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal 4 x Life Assurance Up to 10% pension contribution matched 1:1 Are you ready to apply? To be considered for the position of Legal Disrepair Case Manager, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. If you have any questions about the role please email Talent Specialist, Tanisha Johnson at [email protected] quoting the job title in the subject line.