Location
London Borough of Hounslow

Hours
Full time hours (specific hours not stated)

Salary
£29,856 per annum

About the Role
This is an exciting opportunity to be a crucial part of the Community Hub and Libraries team as a courier and Library Assistant for the Library at Home service. The primary responsibility is delivering boxes of books, promotional materials, furniture, and equipment across the borough’s eleven libraries and four specialist library services. The role supports the growth and development of the Library at Home service.

The courier duties involve visiting all eleven libraries three to four times a week, delivering and collecting boxes of books weighing up to 20kg. Books are sorted at each library site and at the main office daily. Internal book storage at each library is monitored and consortium book collections are sorted. Flexibility on the daily route is essential to accommodate ad hoc deliveries without delaying service. Excellent communication with staff is vital to manage any delays or missed collections and to implement solutions.

You may also be required to deliver furniture, resources, and promotional items to HMP/YOI Feltham to support their service delivery.

The Library at Home Assistant duties involve supporting delivery to the borough’s most vulnerable residents. Following a pre-planned route, deliveries of books, audiobooks, and puzzles are made to individuals unable to use public libraries and to care homes in block loans.

You will be based with the Library at Home team but work closely with colleagues throughout the Community Hub and Libraries. This role ensures residents have access to books, resources, and up-to-date information at all times, particularly supporting those unable to visit public libraries due to illness or injury.

Experience
Experience driving a range of vehicles including long wheelbase vans is required. Previous customer service experience is desirable.

About you
- Full clean driving licence and at least 21 years old for insurance purposes
- Excellent customer service skills with a friendly, can-do attitude
- Basic ICT skills
- Strong organisational skills and a keen sense of self-reliance
- Ability to communicate effectively with colleagues and adapt to changing delivery routes

Qualifications
Enhanced DBS clearance is essential for this role. No other formal qualifications are specified.