Location
132 Queen’s Road, Peckham, London, SE15 2HP

Hours
36 hours per week, Monday – Friday

Salary
£44,937 per annum

About the Role
Do you see yourself leading a high-performing business support team in a fast-paced environment where your work helps safeguard children and young people? Can you use your experience to drive service performance, manage resources effectively, and support staff to achieve their best? Does the idea of joining a forward-thinking council that is committed to excellence, collaboration, and making a real difference in the community excite you? If yes, we have the perfect role for you! Our Multi-Agency Safeguarding Hub (MASH) Service is looking for a passionate and dedicated Business Support Manager to join our amazing team and help make a difference today.

As the Business Support Manager for MASH, you will lead and manage a team of Management Information Officers, ensuring the delivery of high-quality business and information support services. You will oversee service performance, staff development, resource management, and operational processes that enable timely and effective decision-making by Social Work teams. Working closely with managers across the service, you will help drive continuous improvement and ensure business support arrangements add real value to service delivery.

Experience
- Managing and supervising teams within a busy service environment.
- Allocating workloads, setting performance standards, and monitoring outcomes effectively.
- Managing sickness absence, performance issues, and staff development.
- Supporting recruitment, induction, training, and employee development activities.
- Analysing service demands and deploying resources effectively to meet business needs.
- Strong communication and relationship-building skills, with the ability to work collaboratively with internal and external stakeholders.

About you
You are a motivated and organised leader with a strong commitment to delivering excellent support services and achieving positive outcomes.

Qualifications
Please refer to the detailed job description and person specification for full qualifications and requirements.