Location
Havering Town Hall, Romford

Hours
Full Time

Salary
£35,520 - £38,379 per annum (Grade 5)

About the Role
Havering Children's Services is seeking a highly organised and motivated MASH Referral and Contact Officer to join our Multi-Agency Safeguarding Hub (MASH), the key gateway for safeguarding and supporting children, young people and their families. This rewarding role within our Starting Well Service ensures referrals and enquiries are managed effectively and efficiently to help children receive the right support at the right time.

As a MASH Referral and Contact Officer, you will be the first point of contact for professionals, service users and partner agencies accessing Children’s Services. Your responsibilities will include processing referrals, maintaining accurate records, supporting information sharing, and ensuring statutory responsibilities are met within required timescales.

Key duties include:
- Acting as the first point of contact for enquiries from professionals, partner agencies and members of the public
- Processing referrals and requests for information accurately and within statutory timescales
- Maintaining and quality assuring records on case management systems
- Managing duty phones, triaging calls and signposting contacts to appropriate services
- Supporting effective communication and information sharing across multi-agency partners
- Providing administrative support including correspondence, procurement and meeting arrangements

Experience
Experience working within Children’s Services, social care, or a similar fast-paced environment is essential. Proven ability to process and manage complex information using a range of ICT systems is required. Experience working collaboratively with colleagues and partner agencies to achieve positive outcomes for children and families is highly desirable.

About you
You will be an organised, proactive and customer-focused professional with excellent written and verbal communication skills, able to convey information clearly and professionally to a wide range of audiences. Strong administrative and organisational skills, excellent attention to detail, and a high level of proficiency in Microsoft Office and other IT applications are essential. You must be able to manage competing priorities, work effectively to tight deadlines, and remain calm under pressure. You will be adaptable, flexible and committed to delivering a high-quality service while maintaining confidentiality and professionalism at all times.

Qualifications
Relevant qualifications or experience in social care or related fields are advantageous but not explicitly required. A commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults is essential.