Location
Golders Green

Hours
Average of 36.25 hours per week, Monday to Friday

Salary
£36,000 per annum

About the Role
This is an exciting opportunity to join Jewish Care as we launch our new Monitoring, Evaluation and Learning (MEL) Strategy. The role will contribute to strengthening how we understand, measure and improve the impact of our services. As Monitoring, Evaluation and Learning Officer, you will play an important role in helping teams across Jewish Care use evidence, data and lived experience to understand what is working, identify opportunities for improvement and translate learning into action. Working as part of our Impact and Insights Team, you will provide practical support to colleagues across a diverse range of services. You will help teams define meaningful outcomes, develop appropriate measures, collect and analyse evidence, and use findings to improve service delivery. The role combines research, evaluation, analysis and organisational learning. You will work with both qualitative and quantitative information, produce clear and accessible reports, and support with facilitating learning sessions and workshops with colleagues. You will also help build confidence and capability of colleagues across Jewish Care, so that they do not simply collect and report data, but also use it to learn, adapt and continuously improve Jewish Care’s services.

Key Responsibilities
- Support the design and delivery of evaluations, research and learning activities, using approaches such as surveys, interviews, focus groups and case studies.
- Gather and analyse qualitative evidence and support quantitative analysis where required.
- Work with service teams to translate findings into practical recommendations and actions, for example through facilitating learning sessions and reflective practice.
- Support the implementation of Jewish Care’s MEL Strategy across a wide range of services.
- Contribute to supporting teams to develop their MEL plans through defining meaningful outcomes and indicators, and develop service-level theories of change.
- Contribute to clear and accessible evaluation reports, presentations and summaries for operational teams, senior leaders and trustees.
- Work closely with colleagues in the Impact and Insights Team, including the Insight and Data Analyst, to bring together qualitative and quantitative information.
- Help colleagues build their confidence and skills in monitoring, evaluation, evidence gathering and using insight for improvement.
- Ensure the voices and lived experiences of service users, carers, volunteers and staff are meaningfully reflected in evaluation and learning activity.
- Build effective relationships across Jewish Care and work collaboratively with operational and corporate teams.

Experience
- Experience of research and/or evaluation, including data collection, analysis and interpretation.
- Strong qualitative research skills.
- Experience of building data sets, conducting descriptive analysis in packages like Excel, and data visualisation.
- Experience of monitoring and evaluation, service improvement or research within adult social care is particularly valuable.

About You
- Curious, analytical and reflective with a genuine interest in understanding what works and why.
- Confident facilitating discussions, collaborating, building relationships and supporting change with colleagues from different professional backgrounds.
- Pragmatic and solutions-focused, able to balance methodological quality with what is realistic and useful in practice.
- Committed to service improvement, evidence-based learning, inclusion, and ensuring the voices of people who use our services are heard.
- Shares Jewish Care’s values of Excellence, Innovation, Compassion, Inclusiveness and Integrity.

Qualifications
- Ideally holds a relevant degree or equivalent experience in research, evaluation, social research, public policy, social sciences, health, social care or a related discipline.