Location
Willesden, London

Hours
Full Time (hours not specified)

Salary
£39,794 per annum

About the Role
Are you a people person who loves getting things done and making a visible difference in neighbourhoods? Do you believe in being kind, doing the right thing, and keeping promises to residents? We’re recruiting for a Neighbourhood Manager who will be the face of our organisation in their local areas. You’ll take pride in building strong relationships with residents, partners and colleagues, and in delivering services that are simple, safe and smart.

As a Neighbourhood Manager, you’ll be responsible for the day-to-day management of your patch, acting as a single point of contact and ensuring residents feel listened to, supported and informed. Your work will reflect our service standards by:
- Getting things sorted and following issues through to resolution
- Keeping residents updated and setting clear expectations
- Being honest and accountable in everything you do
- Listening and supporting, especially when residents are vulnerable or facing challenges
- Learning and improving, using feedback and insight to strengthen services

This role is ideal for someone choosing a career in housing, motivated to make a difference in neighbourhoods and proud to be part of #ChooseHousing.

Key responsibilities include:
- Acting as the single point of contact for residents across a mixed-tenure neighbourhood
- Managing tenancies and leasehold matters, including enforcement where needed
- Creating and delivering costed Neighbourhood Plans to improve satisfaction, safety and performance
- Carrying out estate, scheme and property inspections, identifying issues and driving improvement
- Working with managing agents (where applicable), monitoring performance and ensuring services meet agreed standards and resident expectations
- Responding to complaints, anti-social behaviour and community safety concerns with fairness, empathy and professionalism
- Collaborating with internal teams and external partners to build safe, inclusive and thriving neighbourhoods
- Championing customer engagement and ensuring services are accessible, high quality and value for money

Experience
- Experience in a customer-facing role, ideally within housing management or the social housing sector
- Knowledge of tenancy and leasehold management, enforcement and safeguarding
- Confidence managing a varied caseload, with strong organisation and prioritisation skills

About you
- Someone who truly lives our values: Be kind. Do the right thing. Love new ideas. Celebrate diversity. Keep our promises. Pull together.
- A resilient, compassionate and problem-solving mindset
- Motivated to make a difference in neighbourhoods and proud to be part of a values-led organisation

Qualifications
- Willingness to undertake a Level 3 qualification in Housing Management, if not already held