Location
London, based at 1 Atkins Square, E8 1FA

Hours
Full Time - 5 days on site

Salary
£41,108 per annum

About the Role
Make a difference in communities across Peabody. We're looking for a passionate and proactive Neighbourhood Manager to become the face of Peabody in your local area, delivering outstanding services and building strong relationships with customers. This is a highly visible and rewarding role where you'll take ownership of a geographical patch, working directly with residents, partners and colleagues to ensure our neighbourhoods remain safe, well-managed and places people are proud to call home.

As a Neighbourhood Manager, you'll be accountable for delivering excellent housing and neighbourhood services across your area. You'll work autonomously, building trusted relationships with residents and taking responsibility for the customer experience from start to finish. You’ll also:
- Act as the primary point of contact for residents and be the visible face of Peabody within your neighbourhoods.
- Manage a range of housing management matters including complaints, lettings, mutual exchanges, succession and assignment requests.
- Conduct regular estate, scheme and property inspections to maintain high standards and identify improvements.
- Develop and deliver local Neighbourhood Plans that improve performance, customer satisfaction and community outcomes.
- Work with internal specialist teams and external partners to resolve issues and deliver joined-up services.
- Support community safety initiatives and address anti-social behaviour and safeguarding concerns.
- Use customer insight and performance data to identify trends, manage risks and drive service improvements.
- Manage local budgets and service charge expenditure to deliver value for money.

About Peabody
At Peabody, our values guide everything we do: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You’ll be part of a supportive and inclusive organisation focused on making a real difference to the lives of our customers and communities.

Additional Information
This role does not offer sponsorship to work in the UK. We reserve the right to close the advert early if we receive a high volume of suitable applications. Our recruitment process includes an on-site interview.

Experience
Experience within housing management, neighbourhood management or a similar customer-focused housing role. Strong knowledge of tenancy management, neighbourhood services and customer service delivery. Experience handling complex cases and making confident, balanced decisions.

About you
Passionate about delivering great customer service and creating positive outcomes for communities. Excellent communication skills with the ability to build relationships and influence a wide range of stakeholders. Ability to analyse data, identify trends and use insight to improve services. Strong organisational skills and the ability to effectively manage competing priorities.

Qualifications
No specific qualifications are stated as mandatory, but relevant experience and skills in housing and neighbourhood management are essential.