Location
Ealing

Hours
Full Time - standard working hours with occasional requirement to work evenings or weekends to meet customer needs; time off in lieu will be provided.

Salary
£33,566 per annum

About the Role
As an Allocations and Lettings Specialist, you will play a key role in helping customers access the right homes while ensuring Peabody's properties are let quickly and effectively. You will manage allocations and lettings across general needs, transfer, and new-build homes, ensuring compliance with legislation and policy. Working collaboratively with customers, local authorities, and internal teams, you will oversee the lettings process from advert to sign-up, manage transfer and rehousing cases, minimise voids and rent loss, and provide expert advice on allocations and tenancy matters. You will maintain accurate records, handle customer enquiries, and deliver excellent service while meeting key performance targets. The role also requires occasional property viewings to support service delivery and operational requirements.

Experience
Experience working in social housing, allocations, lettings, housing options, homelessness prevention, or a similar housing-related environment. Knowledge of housing legislation, allocations processes, and social housing regulatory requirements.

About you
Excellent organisational skills with the ability to manage competing priorities, meet deadlines, and maintain accurate records in a fast-paced environment. Strong communication and customer service skills, with experience building effective relationships with customers, local authorities, and other stakeholders. A proactive, solution-focused approach with the confidence to make informed decisions, resolve complex issues, and deliver positive outcomes for customers. Comfortable undertaking property viewings on an ad hoc basis.

Qualifications
No specific qualifications are stated; however, relevant experience and knowledge in social housing and lettings are essential.