Location
London

Hours
30 hours per week, Monday to Friday with hybrid working (two days onsite). Flexibility required to attend onsite more than two days when business needs require.

Salary
£32,083 per annum (pro rata)

About the Role
Are you passionate about helping people improve their financial wellbeing and build brighter futures? At Peabody, we are more than a landlord; we work alongside residents to help them overcome financial challenges, maximise their income, and access the support they need to thrive. Our Financial Inclusion Team is central to this mission, and we are seeking a highly organised and proactive Administrative Support Assistant to help deliver this vital service.

In this role, you will provide essential administrative support to our Financial Inclusion Specialists, ensuring residents receive timely and effective assistance. Your responsibilities will include supporting the team with correspondence, appointment scheduling, meeting coordination, and minute taking. You will work closely with colleagues, residents, and external organisations to support casework activities, maintain accurate electronic case files and document management systems, update client records on AdvicePro and other databases, and record financial outcomes and service performance data. Additionally, you will attend drop-in sessions and ensure customer records are accurately maintained.

This is a fantastic opportunity for someone who enjoys administration, has great attention to detail, and wants to be part of a team making a genuine difference in people’s lives every day.

Experience
Previous experience providing administrative support within a busy team environment is essential. Experience managing data and supporting administrative processes is required.

About you
You are organised, customer-focused, and enjoy working as part of a busy, supportive team. You have excellent attention to detail and the ability to maintain accurate records. You can prioritise workloads, meet deadlines, and work effectively under pressure. Strong IT skills, including proficiency with Microsoft Office, databases, email, and spreadsheets, are necessary. You possess strong verbal and written communication skills, a flexible and proactive approach, and the confidence to use your own initiative. You are committed to delivering excellent customer service and understand the importance of confidentiality and handling sensitive information appropriately. You are adaptable to business requirements and flexible to work onsite as needed.

Qualifications
No specific qualifications are stated as mandatory; however, relevant administrative experience and IT proficiency are required. A positive attitude and willingness to contribute to the team’s success are essential.