Location
Westminster Bridge Road

Hours
Full Time - 12 month Fixed Term Contract

Salary
£35,122 per annum

About the Role
Make a difference for homeowners every day. Are you a customer-focused problem solver with a passion for delivering excellent service? Do you enjoy building relationships, resolving enquiries, and working in a fast-paced environment where no two days are the same? We're looking for a Homeownership Advisor to join our Homeownership Support Hub and become the first point of contact for our homeowners. You'll play a vital role in helping residents navigate their homeownership journey by providing advice, resolving queries, coordinating services, and ensuring every resident receives an outstanding experience.

Key responsibilities include:
- Acting as the first point of contact for homeowners via phone, email, and other channels.
- Resolving enquiries wherever possible at first contact and ensuring residents are kept informed throughout.
- Managing cases, maintaining accurate records, and updating systems.
- Working closely with internal teams including Customer Services, Repairs, Sales Operations, and Marketing.
- Liaising with solicitors, valuers, and other external stakeholders.
- Processing homeownership services, invoices, purchase orders, and payments.
- Supporting consultations, tribunal preparations, mail merges, and resident communications.
- Contributing to team performance by meeting KPIs, delivering excellent service, and sharing knowledge with colleagues.

Experience
Experience in one or more of the following areas: housing, property, homeownership, or customer service environments.

About you
You genuinely enjoy helping people and take pride in delivering excellent customer service. You are organised, proactive, and confident managing multiple priorities while maintaining exceptional attention to detail. You have strong written and verbal communication skills, the ability to build positive relationships with residents and stakeholders, excellent organisational and administrative skills, and good IT skills including Microsoft Office with the confidence to learn new systems. You approach your work with a positive, collaborative, and solution-focused mindset.

Qualifications
No specific qualifications are stated; however, relevant experience and skills as outlined above are essential.