Location
Southwark

Hours
Field-based role with approximately 60% of time spent on-site within the community. Flexibility required to respond to customer and service needs. May include participation in an out-of-hours emergency rota.

Salary
£41,107 per annum

About the Role
As a Neighbourhood Manager at Peabody, you will be the face of the organisation in your area, delivering excellent housing management services and working closely with residents to create safe, well-managed and welcoming neighbourhoods. This varied and rewarding role involves building strong relationships with residents, community groups, local authorities and internal teams to improve customer satisfaction and deliver positive outcomes. Key responsibilities include delivering a high-quality neighbourhood and tenancy management service, managing tenancy matters, safeguarding concerns, anti-social behaviour cases and neighbourhood issues, carrying out estate inspections, welcome visits and resident engagement activities. You will support vulnerable residents by coordinating appropriate support with specialist teams and promote resident involvement to help shape local services through community feedback.

Experience
Experience delivering excellent customer service in housing, community services or a similar environment. Experience working with residents, stakeholders and partner organisations.

About you
Strong communication, relationship-building and problem-solving skills. Ability to manage a varied workload, prioritise effectively and work independently. Flexibility to work in a field-based role and respond to community needs.

Qualifications
Knowledge of housing management or UK Housing Law is desirable. A housing qualification such as CIH/CIOH is desirable but not essential.