Location
Southwark

Hours
Field-based role with approximately 60% of time spent on-site within the community. Flexibility required to respond to customer and service needs. May include participation in an out-of-hours emergency rota.

Salary
£41,107 per annum

About the Role
Do you enjoy building relationships, solving problems and helping communities thrive? As a Neighbourhood Manager, you'll be the face of Peabody in your area, delivering excellent housing management services and working closely with residents to create safe, well-managed and welcoming neighbourhoods. This is a varied and rewarding role where no two days are the same. You'll work with residents, community groups, local authorities and internal teams to improve customer satisfaction and deliver positive outcomes.

Key responsibilities include delivering a high-quality neighbourhood and tenancy management service across your patch, building strong relationships with residents, stakeholders and partner agencies to support thriving communities, managing tenancy matters, safeguarding concerns, anti-social behaviour cases and neighbourhood issues. You will carry out estate inspections, welcome visits and resident engagement activities, support vulnerable residents by coordinating appropriate support with specialist teams, and promote resident involvement to help shape local services through community feedback.

Why Join Us?
When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

What We Offer:
- 30 days annual leave, plus bank holidays
- Two paid volunteering days each year
- Flexible benefits scheme and employee discount portal
- Life assurance at 4x your salary
- Up to 10% pension contribution

Experience
Experience delivering excellent customer service in housing, community services or a similar environment. Experience working with residents, stakeholders and partner organisations.

About you
Strong communication, relationship-building and problem-solving skills. Ability to manage a varied workload, prioritise effectively and work independently. Flexibility to respond to customer and service needs. Community language skills are desirable.

Qualifications
Knowledge of housing management or UK Housing Law is desirable. A housing qualification such as CIH/CIOH is desirable.