Location
North West London

Hours
Full Time - includes participation in the North West out-of-hours on-call rota

Salary
£41,108 per annum

About the Role
Do you thrive on building strong relationships, solving problems and making a visible difference in local communities? Are you someone who puts residents first, takes ownership and delivers on your commitments? We're looking for a Neighbourhood Manager to be the face of Peabody in the community. You will take ownership of a neighbourhood patch, building trusted relationships with residents, managing agents and local partners to ensure homes, estates and services are safe, well-managed and responsive to residents' needs. This is a varied, customer-focused role where no two days are the same. From managing tenancy and leasehold matters to improving neighbourhood services and tackling complex resident issues, you will play a key role in creating places people are proud to call home.

As a Neighbourhood Manager, you will:
- Be the main point of contact for residents, managing tenancy, leasehold, ASB, safeguarding and neighbourhood issues from start to finish.
- Build strong relationships with managing agents across mixed-tenure schemes, holding them accountable for service delivery, compliance and customer satisfaction.
- Carry out estate inspections, identify opportunities for improvement and lead the delivery of neighbourhood plans that enhance resident satisfaction, safety and community wellbeing.
- Work collaboratively with colleagues, contractors and partner agencies to resolve issues quickly and deliver excellent resident outcomes.
- Champion resident engagement, ensuring services remain accessible, efficient and provide value for money.

Experience
Proven experience as a housing professional with a strong understanding of tenancy and leasehold management. Experience working with managing agents or contractors and managing a varied caseload effectively.

About you
You are confident in making sound decisions, enjoy working with people, building partnerships and finding practical solutions. You share a commitment to excellent customer service and thriving communities. You are proactive, resident-focused and able to manage complex issues with professionalism and empathy.

Qualifications
Basic DBS check required. Please note Peabody is not a licensed UK Sponsor and cannot provide Visa sponsorship.