Location
London

Hours
Full Time - 37 hours per week on a 24/7 shift pattern including day and night shifts, weekends and bank holidays. Shift allowance of 36.97% applies. Shift patterns may be subject to change.

Salary
£31,642 per annum plus shift allowance and Civil Service Defined Benefit Pension scheme contributions.

About the Role
The Prime Minister’s Office supports the delivery of Government priorities and communication with Parliament, the public and international audiences. As a Custodian at No10, you will play a vital dual role maintaining robust security standards while providing a professional and welcoming experience for all visitors. You will be part of a motivated team delivering a visible and reassuring presence, combining technical expertise with strong interpersonal skills.

Your responsibilities will include operating bespoke security systems such as CCTV and Access Control to safeguard people and assets, monitoring these systems with precision to ensure compliance and rapid response to security concerns. You will also manage customer-facing duties including processing visitors and vehicles efficiently and courteously, acting as the first point of contact and providing clear guidance to create a positive experience.

In addition, you will respond calmly and authoritatively to incidents and emergencies, prioritising safety and clear communication. This role is office-based only and requires a high standard of professionalism as you will be the first person many meet when entering No10, from staff to VVIPs.

The role values diversity and welcomes applicants from all backgrounds who can communicate effectively, remain calm under pressure, and deliver outstanding service.

Experience
Good customer service skills and a willingness to learn are essential. Experience working in a team environment and handling pressure is desirable.

About you
You will be calm under pressure, assertive when giving instructions, and a confident communicator with excellent written skills to compile accurate logs. You must be proactive, motivated, and an effective time manager with strong administrative and observational skills. High personal standards and professionalism are required due to the front-facing nature of the role. Strong IT skills, including proficiency with email and Microsoft Office, are expected.

Qualifications
This role is open to UK nationals only. Candidates must be able to obtain developed vetting security clearance, which normally requires 10 years’ UK residency. Reasonable adjustments are available for candidates with disabilities. A criminal record check will be conducted as part of pre-employment screening.