Location
London

Hours
Full Time

Salary
£55,506 per annum

About the Role
As Office Manager, you will lead and manage the Personal Assistant function, ensuring the Chief Customer Officer and Directors across the Customer Directorate receive proactive, professional, consistent and resilient support. You will oversee workloads, priorities, service standards and ways of working across the team, making sure resources are used effectively and senior leaders are well prepared for meetings, decisions and key organisational deadlines. This varied people management role involves building a collaborative, high-performing and customer-focused team culture while improving administrative processes, strengthening governance support and ensuring excellent service across the Directorate.

Your responsibilities will include leading and managing the PA team, including recruitment, induction, performance management, wellbeing, coaching and professional development. You will oversee schedules, documents, reports and information to ensure senior leaders are fully prepared and supported. You will plan, organise and coordinate the monthly Customer Senior Leadership Team meetings, including agendas, papers, actions and follow-up. Regularly reviewing team workloads and capacity, you will allocate resources and prioritise support in line with organisational needs and coordinate effective cover arrangements during periods of absence, peak demand or changing priorities.

Additionally, you will develop and maintain consistent service standards, team processes and ways of working across the PA function, support forward planning across the Directorate, and build strong working relationships with Directors, the Governance Directorate and other internal and external stakeholders.

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and is one of the largest housing associations in London. We employ around 1,800 people and are committed to diversity and inclusion.

Experience
- Managing an administrative, Personal Assistant or executive support team
- Supporting senior leaders within a large or complex organisation
- Coordinating senior leadership meetings, governance activity or committee processes
- Strong organisational and operational management skills with the ability to manage competing priorities and deadlines
- Excellent communication, stakeholder management and relationship-building skills
- Handling sensitive and confidential information appropriately
- Coaching, developing and motivating team members to deliver high standards of service
- Strong problem-solving and decision-making skills with a proactive and solutions-focused approach

About you
You are passionate, enthusiastic and talented, with a commitment to delivering great service. You have strong attention to detail and thrive in a collaborative, customer-focused environment. You are able to build strong relationships and work effectively with senior leaders and stakeholders. You are proactive and solutions-oriented, able to manage competing priorities and deadlines with confidence.

Qualifications
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Desirable
- Experience within housing, local government or another regulated environment
- Experience of implementing service improvements or shared support models
- Knowledge of governance and committee processes