Main Duties Act as the first point of call for all patient access queries to the Trust. Be responsible for the scheduling of Hand Trauma appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies. Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed. Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols. Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit. Provide a courteous and efficient point of contact for patients both face to face and over the telephone. Ensure that each patient is treated as an individual and their individual needs are met (ie: appropriate support is in place for their appointment, such as interpreting support). During the patient visit Provide a welcoming and efficient reception service and to put patients at their ease. Ensure that patients and visitors are well informed and that messages are communicated promptly. Respond to enquiries in a courteous and efficient manner. Ensure all patients demographic details are checked with the patient and any amendments/corrections are made in an accurate and timely fashion. Administer the clinic using the Trust patient management system as per the department protocols. Ensure that all data is inputted accurately into the computerised hospital administration system (PIMS) in a timely manner. Liaise with the medical, nursing and allied health professional staff to ensure the smooth running of the clerical function within the clinics. Escalate any issues where appropriate to Team Leaders.