Provide a welcoming and efficient reception service and to put patients at their ease. Ensure that patients and visitors are well informed and that messages are communicated promptly. Respond to enquiries in a courteous and efficient manner. Ensure all patients demographic details are checked with the patient and any amendments/corrections are made in an accurate and timely fashion. Administer the clinic using the Trust patient management system as per the department protocols. Ensure that all data is inputted accurately into the computerised hospital administration system (PIMS) in a timely manner. Liaise with the medical, nursing and allied health professional staff to ensure the smooth running of the clerical function within the clinics. Escalate any issues where appropriate to Team Leaders.