Location
London

Hours
Full Time (hours not specified)

Salary
£33,094 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a wide range of hospital and community services across south London and specialist care nationally. The Trust includes Evelina London Children’s Hospital and offers comprehensive services for women, children, and adults, with a strong focus on clinical excellence, research, and patient experience.

We are seeking an enthusiastic and hard-working Patient Pathway Coordinator to join our dedicated Gynaecology team. In this role, you will play a vital part in ensuring patients move smoothly through their treatment pathways by providing high-quality administrative support and working closely with clinical and management teams. This position involves supporting Urogynaecology clinics and the Women and Girl’s Health Hub (WGHH) pathway, including reception duties one morning per week at Minnie Kidd House community hub near Clapham North tube station.

Our multi-disciplinary team is supportive and caring, encouraging personal and professional development. This role offers a unique opportunity to contribute to the delivery of excellent patient care within a large, dynamic NHS Foundation Trust committed to innovation and quality.

Experience
- Significant proven experience delivering high standards in a fast-paced, high-volume customer care environment
- Proven administrative experience
- Demonstrable experience in data collection, presentation, report writing, and handling data quality issues
- Desirable: Experience in an NHS administrative role and supervising staff

About you
- Excellent interpersonal skills with the ability to liaise effectively with multi-disciplinary teams
- Ability to work autonomously and as part of a team
- Skilled in managing difficult service users and challenging situations
- Strong organisational and time management skills to meet deadlines and prioritise workload
- Understanding of confidentiality and its application in the workplace
- Ability to adapt to changing service priorities
- Strong IT skills, particularly Microsoft Excel and Outlook
- Ability to prepare clear, concise reports and presentations

Qualifications
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma/NVQ 3/City & Guilds certificate level in business administration or equivalent
- Desirable: IT qualification/training (e.g. ECDL), customer service qualification, evidence of continual professional development such as relevant short courses
- Desirable: Knowledge of medical terminology, key waiting times targets including 18 weeks, and Trust hospital systems such as EPIC