Location
London

Hours
Full Time (hours not specified)

Salary
£33,094 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a wide range of hospital and community services including specialist care in cancer, renal, orthopaedic, respiratory and cardiovascular services. The Trust is home to Evelina London Children’s Hospital, which delivers specialist paediatric services across south east England.

As a Patient Pathway Coordinator within the Evelina London children’s admission department, you will play a key role in coordinating the care pathways for children admitted for surgeries and procedures. You will work closely with clinical and managerial teams to ensure patients receive timely treatment and national targets are met. This role also involves leading service improvement projects within the Paediatric admissions team.

The post holder will provide professional, patient-focused administrative support across multiple Trust-wide specialties, ensuring theatre lists are fully utilised and scheduled in advance. You will be responsible for monitoring patient pathways, liaising with clinicians, managing referrals, and supporting the smooth running of the admissions service.

Guy’s and St Thomas’ is committed to delivering high quality care, clinical excellence, and outstanding patient experience. The Trust values its staff and fosters an inclusive, ambitious, and caring culture aligned with its organisational values.

Experience
- Significant proven experience delivering high standards in a fast-paced, high-volume customer care environment
- Ability to manage a range of issues independently and efficiently
- Proven administrative experience
- Experience of an administrative role within the NHS is desirable

About you
- Excellent interpersonal skills with the ability to liaise effectively with multidisciplinary teams
- Ability to handle difficult service users and challenging situations professionally
- Demonstrable experience in data collection, presentation, report writing, and managing data quality issues
- Understanding of peer review and governance processes and knowledge of medical terminology are desirable

Qualifications
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds Certificate level in business administration or equivalent
- Evidence of formal further training through short courses and experience of a range of administrative practices
- IT package qualification/training (e.g. European Computer Licence) and customer service qualifications/training are desirable