Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Are you passionate about patient safety? Do you want to make a difference for our staff and our patients? If the answers are yes, then this job is for you! An exciting opportunity has arisen for a hardworking, enthusiastic and motivated individual to join the Trust Patient Safety Team as a Patient Safety Manager (Band 7 AfC), within the Quality and Assurance Directorate (9 months Maternity Cover). The Trust Patient Safety Department consists of 8 team members focused on improving patient safety and delivering the Trust’s patient safety incident response plan. The team work in collaboration with other Quality and Assurance teams and corporate services (e.g. Chief Nurse Office) to triangulate information from various sources in order to identify and manage themes relating to safety and quality. We are looking for candidates with experience and knowledge in patient safety and investigation methodologies. The successful candidate will have excellent negotiation and facilitation skills and have well-developed written and verbal communication skills and management experience to support them on a day to day basis. The role requires individuals who are flexible and can work autonomously but also enjoy working as part of a dynamic team to lead and support patient safety and associated quality improvement work through expertise in effective clinical networking, change management and improvement science. Main duties of the job The Patient Safety Manager role will be responsible for leading, supporting, promoting and facilitating effective patient safety incident response and embedding learning across all areas of the organisation. The post holder will establish networks within the Trust to discover best practice to enhance the Trust’s safety culture. The post holder will provide leadership and expertise relating to patient safety and support the Patient Safety Specialists in improving and sustaining a just culture and be able to evidence learning from all aspects of quality and risk. It is essential that the appointee is a proven team player who is able to engender trust and respect from colleagues at all levels of the organisation. The post holder will be responsible for providing practical day-to-day advisory and monitoring support to ensure quality improvement in clinical practice and improved outcomes for patients. They will support the development and implementation of the Trust’s patient safety incident response plan (PSIRP) and incident response framework (PSIRF), with a focus on areas for quality improvement. The post holder will utilise their specialist knowledge and expertise to support effective integrated clinical governance systems and processes which are aimed at improving patient safety and are in line with local, regional and national guidelines and statutory requirements. Working for our organisation Guy's and St Thomas' NHS Foundation Trust is part of King's Health Partners, an academic health sciences centre, and pioneers in health research, and providing high quality teaching and education. This partnership helps provide the latest treatments alongside the best possible care. The Quality and Assurance Directorate consists of 4 teams - Resolution (formerly known as Complaints) Team, Legal Team, Risk and Assurance Team and the Quality Improvement Patient Safety (QIPS) Team. The teams work closely together to provide the necessary support, guidance and training to the Clinical Groups (and their Directorates) to promote excellent clinical leadership in all areas of the hospital, which contributes to a positive patient experience and promotes the Trust's values. We are jointly committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. Detailed job description and main responsibilities Patient Safety and Clinical Governance Manage the delivery, development and implementation of the Trust’s Patient Safety Incident Response Plan (PSIRP) and Response Framework (PSIRF) to be used for responding to patient safety events and identification of areas for improvement. Ensure the delivery, development and implementation of a patient safety response plan for each Clinical Group and core service (cutting across all Clinical Groups) to appropriate respond to patient safety events within the Trust’s overall quality framework. Lead on Trust-wide patient safety incident investigations identified for system learning or high impact to patients, families and the trust. Review and investigate clinical and operational incidents and concerns, undertaking root cause analysis, corrective and preventative actions. Identify trends and lessons learned for the Trust in line with clinical and operational requirements. Ensure Duty of Candour is applied where appropriate to investigations and this is recorded accurately to monitor and ensure compliance Identify patient safety concerns and themes from different patient safety data sources (such as incidents). Provide and receive highly complex, sensitive or contentious information, undertaking regular analysis and high level communication to persuade stakeholders to improve Trust performance and actively seek areas for improvement. Provide clear reports and communication on performance relating to patient safety and quality targets, including presentations using a range of information from a variety of information and data sources. Provide support in planning quality improvement projects, using appropriate service improvement techniques to support departments in the identification of opportunities for improvement and the elimination of waste/non-value. Prepare and present reports/briefings for patient safety incidents and investigations as required. Ensure system learning identified from incidents are reported and incorporated into system improvement plans, monitored and tracked for effectiveness. Lead on quality committee management where required, using advanced influencing and persuasive skills in order to communicate to multi-disciplinary stakeholders on a range of sensitive business topics. Disseminate information and communicate proactively between the Quality and Assurance team and the Clinical Groups. Provide, receive and present highly complex, sensitive or contentious information on a wide range of patient safety or clinical matters. Use and apply motivational skills to encourage collaborative working to improve patient safety for services, including situations where there may be adversity to change within certain services. Undertake analysis of performance data in relation to patient safety, assessing the need for improvement projects and identify areas for collaborative working. Use and support others with the Trusts risk and incident management system (software), using it to the best of its ability and utilise in a way that informs and improves patient safety. Meet, communicate and negotiate with internal or external bodies (such as NHS Improvement and the CQC) on a variety of patient safety or quality related matters. Patient Safety Training, Analysis and Information Resources Support the Patient Safety Specialists and Clinical Group Patient Safety teams to develop and deliver clinical governance programmes to maintain and improve the quality of patient care through quality improvement projects. Support and deliver the development and implementation of the patient safety training and education plan. Development and delivery of training and formal teaching on patient safety, investigations, after action reviews, quality improvement and human factors and ergonomics (systemthinking) for the Trust and wider clinical governance teams. Support and disseminate information from the Trust’s patient safety ‘Best Practice’ webpages and clinical resources database, including information resource management. Prepare and present regular progress reports on quality improvement, patient safety and best practice as required. Communicate pro-actively with Trust staff, including clinical staff, patient safety, risk management, directorate management teams and Clinical Groups. Provide and receive complex and/or sensitive information orally, electronically, in writing in a range of formats and manage effective communication at all levels of seniority. People and Project Management Line manage the Patient Safety Officer and Patient Safety Co-ordinator within the Quality and Assurance Directorate, including all financial and human resource management, and ensure that staff are trained, supervised and appraised appropriately to equip them to carry out their work effectively and efficiently. Delegated budget holder for the patient safety manager department, including the financial management of the Trust’s patient safety training budget and external contracts with suppliers (such as external training partners and software providers). Build and develop key relationships and consult and maintain networks internally and externally. Liaise with patients and their families/relatives involved in incidents and work together to understand the impact and events involved in the incident. Identify stories for wider learning and the learning from best practice folder. Support the delivery of a range of initiatives and projects arising directly and indirectly from the department’s field of expertise. Support and give professional advice on policies adopted by the Trust in relation to patient safety and quality. Deputise for the Patient Safety Specialists as required. With the patient safety specialists, plan and implement new ways of working and facilitate collaborative working within the Clinical Groups and across the Trust. Where appropriate, lead on developing and implementing policy & propose changes in conjunction with working groups which have wider implications for the Trust. Plan and organise complex activities or programmes-this may include: organising meetings/sessions with a range of internal and external stakeholders, including selection of venue, provision of materials, coordinating multi-disciplinary meetings. Provide training in patient safety and allocate work to staff, including the training and induction of new members of staff on the systems and processes used. Person specification Qualifications/ Education Essential criteria Masters level of education and/or relevant professional qualification Further qualification in statistical analysis, quality improvement, or risk management. Desirable criteria A clinical background Previous experience Essential criteria Experience of working in a clinical governance, patient safety or quality improvement related area within a Healthcare setting Experience of designing tools and measures for reporting compliance activity process mapping and project management experience to recognised standards Trained in patient safety incident investigation (human factors) and quality improvement methodologies A track record of producing reports, delivering presentations and developing and delivering training sessions Experience and knowledge of managing and investigating incidents and incident management systems Development and use of information systems to support change Experience of supporting and contributing to investigations and independent reviews (such as root cause analysis) Desirable criteria Experience in a patient safety or quality improvement role at band 7 or above Experience of line management Skills/ Knowledge/ Ability Essential criteria Good understanding of the principles and practice of clinical governance and patient safety Understanding of the Serious Incident and Never Event Framework Awareness and understanding of the NHS Patient Safety Strategy Able to provide, receive and present highly complex, sensitive and contentious information Able to negotiate with stakeholders on difficult and controversial issues Able to develop and use comparative information and statistical reports to stimulate clinical quality improvement Good understanding of risk, investigation and mitigation in the context of clinical governance Good understanding of the principles and practice of quality improvement, clinical governance, audit systems, and incident management, required outputs and their use to improve clinical practice. Well-developed interpersonal skills with ability to network, work with and motivate a wide range of professionals; fostering collaboration and a participatory approach; strong communication skills – including report writing and presentation of information. Excellent oral and written communication skills Complete data collection, analyse and interpret data and present information in a formal presentation or within a report format Good understanding of Duty of Candour Ability to use own judgement based on information available and to seek advice when unsure of appropriate response Excellent organisational skills with the ability to; work on own initiative, prioritise workload, balance conflicting timescales and meet deadlines. Ability to represent the department in a professional manner at all times, work as a part of a team and take a flexible and adaptable approach Desirable criteria Good knowledge of the NHS and health related patient safety and quality regulatory activity Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Kelly Fisher Job title Trust Senior Patient Safety Lead Email address [email protected]