It is our vision to provide effective, efficient, non-judgemental, user-friendly, confidential, and integrated services that deliver improvements in sexual health. Flexible working is required to include central booking and reception cover as required by the management team. The post holder will require flexibility to work evenings as required by the service. To maintain and always promote confidentiality and be aware of the sensitive nature of the service. The post holder will act on their own initiative in dealing with day-to-day issues. To book clinics and appointments and manage cancellations in a timely manner. To take initial responsibility for the local resolution of problems that may arise with staff/clients and to deal with complaints according to CLCH (Central London Community Health NHS Trust) policy and procedures. To communicate effectively by competent use of email, telephone, written and face-to-face communication according to CLCH guidelines and customer care standards. Please see attached Job Description and Person Specification for full roles and responsibilities.