Location
London Borough of Tower Hamlets

Hours
37 hours (net) per week for full time staff, pro rata for part-time staff

Salary
£51,666 per annum

About the Role
This critical role ensures the accurate processing of the Agency’s compensation and remuneration arrangements while continuously seeking ways to optimise team operations and service delivery to the wider Agency staff. You will oversee all payroll functions including payroll and off-cycle payments, ensuring accuracy, timeliness, and compliance with Agency policies and statutory requirements. You will lead and supervise the payroll team, liaise with payroll and benefits providers, and manage payroll operations, audits, and reporting. The role includes responsibility for pension and benefits administration, contractual terms and conditions management, and employee lifecycle processes. You will act as a key point of escalation for payroll and contractual queries, lead continuous improvement initiatives, and manage stakeholder relationships internally and externally. This role requires strong leadership to recruit, train, and mentor a high-performing team, ensuring work is completed within agreed timescales and financial constraints in line with Agency and Civil Service policies.

Experience
- Proven experience managing or supervising a payroll team with strong technical payroll knowledge
- Experience processing manual payrolls and leading continuous improvement to modernise payroll activities
- Excellent systems, numerical, and analytical skills with the ability to analyse data from multiple systems
- Good technical knowledge of accounting processes, policies, statutory requirements, and internal controls
- Confident and clear communication skills with internal and external stakeholders
- Good working knowledge of Civil Service Pensions and Compensation Schemes
- Membership of, or willingness to join, the Chartered Institute of Payroll Professionals

About you
- A technically strong payroll professional who leads by example and imparts knowledge effectively
- Able to manage and mentor a team, identifying training and development needs
- Proactive in driving continuous improvement and streamlining payroll processes
- Committed to maintaining confidentiality, data security, and compliance with statutory regulations
- Strong collaborator with the ability to develop and maintain effective working relationships with partners and stakeholders

Qualifications
- Membership or willingness to become a member of the Chartered Institute of Payroll Professionals is essential
- Relevant payroll and accounting qualifications are advantageous but not explicitly required