Location
London or Coventry (Hybrid)

Hours
Full Time

Salary
£10,000 per month

About the Role
You’ll be responsible for the effective delivery of Argos People Services operations, ensuring colleagues and leaders receive accurate, timely and consistent support across core people processes. You will lead Argos compliance with Right to Work legislation, ensuring processes are completed accurately and on time. Leading a team, you will manage operational services and complex cases, guide colleagues on procedure execution, and drive continuous improvement across both in-house and BPO-delivered services.
As the subject matter expert for People Services and Right to Work, you will be the primary contact point with the Home Office, keeping up to date with legislative changes and translating them into clear, effective Argos and BPO processes.
You will oversee service performance, customer experience, assurance and audit activity across the BPO and in-house People Services teams, using insight and service measures to identify risks, resolve recurring issues and improve colleague outcomes.
You will develop and monitor control frameworks, supported by the People Admin, and work closely with the Head of People Transformation & People Services on service governance, operational priorities and the responsible use of colleague data.
You will attend Data Clinic and advocate good practice in the use and protection of colleague data.
Responsibilities include managing audit activities, acting as audit liaison, monitoring control frameworks, overseeing BPO activity and user access reviews, ensuring RTW processes align with legislation, and collaborating with Technology and Operations teams to manage case management and visa applications.
Argos is a digital-led UK retailer offering real opportunities to learn, grow and shape your career in a market-leading environment serving millions of customers through multiple channels and brands.

Experience
- Strong knowledge of People Services operating models and end-to-end colleague lifecycle processes
- Experience leading high-quality operational service delivery
- Experience managing service performance, customer experience and continuous improvement using operational data, service measures and feedback
- Knowledge of Right to Work legislation and its application in a large organisation
- Strong understanding of data protection legislation relating to colleague data in an operational environment
- Experience building and monitoring control frameworks and supporting audit activities
- Good knowledge of HR operational processes, HR systems and associated risk profiles
- Excellent communication skills with ability to simplify complex information for diverse stakeholders
- Good planning skills with up to 12-month outlook
- Analytical problem-solving skills using data to identify issues and solutions
- Strong relationship management and influencing skills at senior manager level
- Desirable: Experience working with BPO or similar outsourced providers in service delivery

About you
Motivated leader with strong operational focus, excellent communication and relationship management skills. You are proactive in driving continuous improvement and compliance, with a strong sense of accountability and attention to detail. You thrive in a fast-paced environment and are comfortable managing multiple priorities while maintaining high standards.

Qualifications
Relevant experience in People Services, HR operations or compliance roles is essential. Formal qualifications are not specified but a strong understanding of legislation and operational frameworks is required. Commitment to ongoing learning and development is expected.