Location
London

Hours
Full Time

Salary
Negotiable

About the Role
At NewDay, we're creating digital experiences that help millions of customers move forward with confidence. As Product Design Manager, you'll lead product design across our digital products, combining hands-on design expertise with people leadership to shape intuitive, accessible and customer-centred experiences. Working closely with Product and Engineering teams, you'll guide design from discovery and research through to launch and continuous improvement. You will help deliver products that make a real difference to our customers, including the journeys that help new customers discover, join and engage with NewDay.

You will lead and develop a team of Product Designers, creating an environment where colleagues can grow, learn and perform at their best. You will shape customer experiences across our digital products, ensuring solutions are intuitive, accessible and grounded in user needs. Working closely with Product Managers, Engineers and Business Development teams, you will turn customer insight and business goals into practical design solutions. You will oversee the end-to-end design process, from discovery, research and ideation through to prototyping, validation and delivery. Additionally, you will raise the quality and consistency of design across products, journeys and customer touchpoints, helping teams create experiences that are clear, engaging and easy to use.

Joining NewDay means helping shape digital experiences used by millions of customers across the UK. You will lead and develop a talented team while continuing to grow your own leadership capability. You will influence products and journeys that play a key role in attracting and onboarding new customers. You will work alongside talented colleagues across Product, Engineering, Commercial and Business Development teams within an inclusive culture that encourages curiosity, learning, continuous improvement and new ideas. NewDay values all types of diversity and is an equal opportunity employer committed to creating a vibrant, authentic working culture where everyone can bring their whole selves to work. Reasonable adjustments will be made to support candidates throughout the application and interview process.

Experience
- Strong experience in Product Design, UX and UI Design within digital product environments.
- Experience designing customer acquisition and onboarding journeys that make it easy for customers to get started.
- Proven ability to lead, coach and develop Product Designers while maintaining high standards of design craft.
- Experience conducting and applying user research, usability testing and customer insight to influence product decisions.
- Confidence explaining design decisions, challenging constructively and influencing direction through insight and evidence.

About You
- Experience optimising customer onboarding journeys, reducing drop-off and improving conversion through design-led solutions.
- Understanding of customer acquisition funnels and the role design plays in helping customers successfully move from discovery through to onboarding and engagement.
- Experience supporting new client pitch work and business development opportunities.
- Experience working within a regulated environment such as financial services.
- Familiarity with tools such as Figma, UserZoom and Jira, along with accessibility standards including WCAG.

Qualifications
No specific qualifications are stated; however, strong design expertise and leadership experience are essential.