Location
Hybrid between home and London, Coventry or Manchester, with some travel UK-wide.

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
You’ll play a key role in leading the Argos Operational Change Programme, making a tangible impact by providing oversight and delivery leadership for all change large and small that touches Argos Operations — from stores through the logistics network and across our planning teams. Reporting into the Head of Operational Change Programmes, you will work closely with the Argos Portfolio and Strategy team to ensure operational change is clearly understood, prioritised, governed and translated into practical delivery across the operation.

You will lead the periodic governance cycle, creating clarity on progress against operational objectives and key results (OKRs) including Cost Saving Targets. This role connects operational teams with Strategy, Finance, Commercial, Marketing, Procurement, Tech and People Change colleagues to surface trade-offs, manage risks, drive decisions and ensure pipeline opportunities flow through into credible plans.

As a visible champion of operational change, you will build advocacy, strengthen leadership accountability and mature the way Argos plans, tracks and embeds change. This is a fixed term contract for 12 months.

Key Responsibilities
- Lead the Operational Change Programme, providing oversight and delivery leadership for change across Retail, Logistics (local fulfilment, distribution operations, Large Item), planning and central operations.
- Design and run the Operations change governance cycle, including programme forums, working groups and escalation routes that enable decisions, manage risks and maintain momentum.
- Track, monitor and report progress against Operations cost-saving targets, objectives and key results, ensuring the latest position is clear for the Operational Leadership Team and Argos Board as required.
- Work closely with Finance colleagues to maintain a clear latest view of the financial position, understand movements in the plan and translate insight into clear leadership messaging.
- Ensure high-quality status reporting across all Operations change initiatives, from small continuous improvement activity through to larger strategic programmes handed over for operational execution.
- Build strong relationships across operational teams and wider business functions, including Strategy, Procurement, Commercial, Marketing, Tech and People Change, to align priorities and surface trade-offs.
- Review pipeline opportunities, ensure they are assessed, prioritised and ratified through the right forums, and support their flow into future financial and operational plans.
- Develop and mature the Operations project management lifecycle, introducing lightweight documentation, change impact assessment and governance standards that support period on period progress in maturity.
- Design fit-for-purpose project templates, reporting structures and training to build confidence, consistency and adoption across change leads and project teams.
- Own the approach to project management tooling, including options assessment, selection, requirements definition, development and embedding of the chosen solution.
- Build the FY28 roadmap and plan, ensuring pipeline activity, resourcing needs, dependencies and technology requirements are clear early enough to support delivery.
- Develop the Strategy-to-Operations handover process so strategic programmes entering Operations have clear ownership, requirements, delivery plans and success measures.

Experience
- Leading complex change programmes with oversight of multiple initiatives and responsibility for driving progress, decision-making and delivery outcomes.
- Designing and managing strong governance frameworks including forums, reporting cycles, RAID management, dependency tracking and escalation routes.
- Influencing and engaging senior stakeholders across Operations and wider business functions while driving accountability.
- Managing financial and performance reporting, working with Finance and operational teams to track cost-saving targets and produce clear leadership updates.
- Developing project management ways of working, introducing lightweight templates, lifecycle guidance, change impact assessments and adoption plans.
- Managing multiple initiatives concurrently, from continuous improvement activities to strategic programmes.
- Strong organisation, prioritisation and attention to detail in a fast-paced change environment.

About You
- Strong understanding of operational change across retail, logistics, fulfilment, distribution and planning environments.
- Skilled in programme governance, risk, dependency, issue and change impact management.
- Commercially and financially aware, able to link programme movement to cost-saving targets, operational performance and leadership decision-making.
- Ability to distil complex operational, financial and delivery information into clear messages for senior leaders and board-level updates.
- Confidence engaging and influencing senior operational leaders and cross-functional teams.
- Proactive mindset with the confidence to take ownership, follow through on actions and hold others to account constructively.
- Commitment to continuous improvement, adoption and embedding change in a way that works for operational teams.
- Customer and colleague curiosity, with a drive to improve operational outcomes and the experience of those impacted by change.

Qualifications
We are committed to being a truly inclusive retailer and welcome applicants from all backgrounds. Specific qualifications are not detailed, but a strong track record in programme and operational change management is essential.