Location
London, Islington (Kings Cross area covering North, East, Central & OOL patches)

Hours
Full Time

Salary
£41,995 per annum

About the Role
We regularly recruit for Property Managers and are building a talent pool for future opportunities across our Operations Directorate. By joining this talent pool, you will be considered for upcoming vacancies and contacted when a suitable opportunity arises. As a Property Manager, you will be responsible for building positive relationships with residents and ensuring the homes and communities within your portfolio are managed effectively. You will act as a visible and approachable presence, helping residents navigate property-related matters while ensuring services are delivered to a high standard. Working closely with managing agents, contractors, and colleagues across the organisation, you will take ownership of resident issues, drive service improvements, and provide expert support on leasehold and property matters. Your ability to balance customer service, compliance, and operational delivery will be key to success in this role.

Future opportunities based in Kings Cross will cover one or more of the following patches: North, East, Central & OOL.

Key Responsibilities
Respond to resident enquiries, concerns, and complaints, ensuring issues are investigated and resolved effectively. Develop strong relationships with residents, managing agents, contractors, and stakeholders to support a positive resident experience. Carry out estate inspections and monitor compliance with health and safety requirements. Work with service charge teams to support the setting and management of service charges and related resident communications. Collaborate with repairs and planned maintenance teams to maintain homes and deliver improvement projects. Ensure managing agents fulfil their contractual obligations and that services and associated costs can be justified to residents.

Why it's Rewarding
You will directly impact the satisfaction and well-being of residents. Every day offers new challenges that require problem-solving and people skills. You will work closely with residents to create positive living environments.

Career Progression
There is a defined progression route for Property Managers outlining expectations and requirements for each level. Pending legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. The organisation supports staff in gaining their professional qualifications.

Benefits
Excellent annual leave allowance and flexible working opportunities (qualifying period may apply). Generous pension scheme. Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply). Employee assistance programme offering free confidential advice and counselling. Health cash plan. Staff discounts at major retailers, gyms, restaurants, entertainment, and more. Interest free loans including season ticket, tenancy deposit, and training loans. Cycle to work scheme. Life assurance at four times annual salary.

About Us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and is one of the largest housing associations in London. We are both a landlord and developer with over 65,000 existing homes and 10,000 more in the pipeline, employing around 1,800 people. We value diversity and inclusion, being a Stonewall Diversity Champion and a Disability Confident employer, committed to building an inclusive culture where you can balance a successful career with your commitments outside work.

Experience
Strong customer service experience, ideally within a housing or property-related environment. Experience working collaboratively across teams. Proven ability to manage workload effectively and prioritise competing demands.

About You
Excellent verbal and written communication skills with the ability to build positive relationships. Customer-focused approach with strong analytical skills and attention to detail. Excellent problem-solving, influencing, and negotiation skills.

Qualifications
Desirable: Previous property management experience. IRPM, ARMA, or RICS qualification is advantageous. Pending legislative changes, there may be an expectation to study towards a professional qualification if not already qualified.