Location
London

Hours
Full Time

Salary
£40,536 Per Annum

About the Role
As a Property Manager at one of London's largest housing associations, you will manage a portfolio of leasehold properties, ensuring they are well-maintained, compliant, and that residents receive excellent service. You will oversee service charges, liaise with managing agents, and ensure that our properties are safe, clean, and efficiently run. Our Property Managers are the main point of contact for the residents on their portfolio of properties, being accountable for delivering an excellent and responsive service. Some of your regular duties will include: Resident Engagement & Issue Resolution: Actively listen to residents, address concerns, and resolve disputes promptly. Be visible and available to ensure residents feel supported.
Community Building: Host community events and forums to encourage open communication and collaboration with residents.
Performance Management: Collaborate with internal and external teams to implement service improvement initiatives and ensure consistent achievement of KPIs.
Service Charge Management: Set and manage service charge budgets, ensuring transparency and clear communication with residents.
Compliance & Safety: Conduct estate inspections, manage repairs, and ensure compliance with health and safety standards. Act on fire risk actions and anti-social behaviour cases.
Legal Knowledge: Understand and manage legal structures, leases, and management agreements, ensuring full compliance.
Team Collaboration: Work closely with building managers, housing officers, and the complaints team to deliver a high-quality resident experience.

Experience
Some experience or understanding of property management, especially within leasehold environments, is beneficial but not essential.

About you
You will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Property Managers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day.

Qualifications
Qualifications in IRPM, ARMA, or RICS (or willingness to work towards certification) are desirable.

Essential Skills
- Strong Communication Skills: You're able to build relationships with leaseholders and contractors, explaining complex information in a clear, concise, and empathetic way.
- Organisational and Financial Management: You can manage budgets and organise tasks to ensure properties are well-run and service charges are transparent and justified.
- Proactive Problem-Solving: You have a natural ability to identify issues and work with others to resolve them efficiently and effectively.
- Collaboration and Accountability: You take ownership of your work and collaborate well with different teams to achieve positive outcomes for leaseholders.
- Detail-Oriented and Legal Understanding: You're able to manage the financial, contractual, and legal aspects of leasehold property management, ensuring compliance with relevant laws and regulations.