Location
London Arena, London with primarily remote working. Regular travel across England, Wales, and Northern Ireland is required, including overnight stays.

Hours
Full Time (hours not specified)

Salary
£41,608 per annum

About the Role
Join Mencap's Quality Team as a Quality Advisor, supporting over 5,000 people across England, Wales, and Northern Ireland. You will work closely with direct services to ensure the highest standards of support are delivered. Key responsibilities include providing assurance visits, reviewing complaints, compliments, mortality reviews, and whistle-blows, offering advice, and identifying learning opportunities from these reviews. You will make confident judgements to ensure support is safe and reliable, promote best practices, and advise skilled teams on bridging gaps and recognising excellent practice. This role involves managing your own diary and delivering agreed work within your working week, without line management responsibilities. Flexible working and reasonable adjustments are encouraged to support the demands of travel and working away from home.

Experience
We welcome candidates from all backgrounds. No specific prior experience is required as full training and development will be provided.

About you
You should be enthusiastic, curious, and motivated to promote great experiences and outcomes for people supported by Mencap. Confidence in making judgements about safe and reliable support is essential. You will be a collaborative team player who builds strong relationships across teams and promotes inclusive, respectful working environments.

Qualifications
No formal qualifications are required. It is your personality, values, and commitment to learning that will make you a great colleague at Mencap.