Location
London

Hours
Full Time

Salary
£50,119 to £58,963 per annum depending on skills and experience, plus a flexible benefits fund of 20% paid on top of base salary and fully pensionable

About the Role
As Quality Manager at HS2, you will provide leadership and support on quality to HS2 delivery teams and the HS2 supply-chain, instilling a right first-time ethos to support the safe, efficient, and compliant delivery of projects. You will be responsible for monitoring supply-chain compliance and performance against contracted standards and requirements such as WI 600 and ISO 9001, ensuring quality management systems are effective and advising project delivery teams on quality matters including key concerns, recommended actions, and lessons learned through clear management information and reporting.

Your duties will include conducting risk-based quality audits of the supply-chain, identifying trends and concerns through non-conformances and defects, and ensuring root causes and preventative measures are implemented. You will lead the implementation of the Get it Right Initiative to measure the cost of poor quality and promote knowledge sharing across project delivery teams, including high potential incidents, lessons learned, and best practices.

You will monitor contractor deliverables through right first time acceptance rates, support improvements in document quality, review and accept supply-chain quality documents, and act as the quality subject matter expert providing high quality technical support and advice. Additionally, you will educate and train project delivery teams and the supply-chain on HS2’s quality requirements, support supplier selection and evaluation, promote compliance with HS2’s Integrated Management System controls, and actively embed Equality, Diversity and Inclusion (EDI) in all your work.

HS2 Ltd is committed to creating an inclusive environment where everyone can thrive and achieve their full potential, offering flexible working, staff networks, and personal and professional development opportunities.

Experience
- Developing and reporting against quality performance measurements
- Delivering projects and initiatives with a proven record of business improvement
- Conducting operational audits
- Analysing risk information and developing risk actions
- Creating effective quality performance reports for management decision-making
- Analysing data and themes of product quality such as NCRs and defects, identifying trends, root causes, and preventative actions

About You
- Ability to produce and present documents and reports to a variety of audiences including internal stakeholders at various levels
- Strong influencing and negotiation skills, including influencing without direct authority
- Ability to interpret management system standards for application to infrastructure projects
- Project management skills to develop project content and technical interventions to deliver defined outcomes
- Ability to manage and prioritise own workload to meet deadlines

Qualifications
- Educated to degree, HND or HNC level (or equivalent), preferably in an engineering or construction related subject
- Knowledge of audit and assurance processes and three lines of defence
- Successfully completed an IRCA approved ISO 9001 Lead Auditor course
- Understanding of the relationship between project delivery risk, quality management, and assurance

Additional Information
The post-holder is expected to behave consistently with HS2 values of Safety, Leadership, Integrity, and Respect. You will actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and comply with organisational policies on EDI.

Applicants must have the Right to Work in the UK at the time of application as HS2 Ltd does not hold a sponsorship licence. Offers are subject to satisfactory pre-employment checks including Nationality & Immigration Status, employment references, DBS, financial and education checks.

Applications will be anonymised during the first stage of review to remove bias, so please ensure your CV clearly demonstrates evidence related to the job criteria.