Day-to-day Operations: Be jointly responsible for the efficient running of the administration team, ensuring the delivery of a comprehensive, high-quality, and customer-focused reception and administration service within the Sexual Health department. Staff Management: Manage the daily staff rotation between reception, call centre, and results services, ensuring coverage and smooth operations across all areas, and supervision of staff. Service Improvement: Actively participate in the development and implementation of strategies to improve service delivery, ensuring the highest standards of care and customer service. Multi-disciplinary Liaison: Work closely with the multi-disciplinary team to ensure effective communication across all clinic areas. Be a point of contact for resolving any operational issues within the clinic and call centre, using initiative to facilitate all aspects of service delivery. Emotional Support: As part of a specialist service dealing with specific patient groups, the post holder must be prepared to interact regularly with emotionally distressed patients and provide appropriate support. Quality Monitoring: Manage and develop a quality monitoring system for administrative tasks, including clinical coding, to maintain the accuracy and efficiency of administrative functions. Deputising Responsibilities: When necessary, deputise for other Reception Managers (e.g., Rota/Appointments Manager) in their absence to ensure the smooth operation of the call centre and rota/appointments functions. Flexible Working: The post holder will need to work flexibly between the hours of 7:30 am and 8:00 pm on a rotational basis. This role is office-based. For further details on the full range of duties and responsibilities, please refer to the complete job description.