Location
London

Hours
Full Time (hours to be confirmed)

Salary
£15.00 per hour

About the Role
As a Reception Team Supervisor, you will report to the Surgery Manager and hold responsibility for supervising staff as outlined in the organisational structure. Your key purpose is to support the Partners and CEO in delivering the Vision, Mission, and Values of the Bromley by Bow Health Partnership. You will oversee the day-to-day workload of the Patient Assistants team, ensuring smooth operations in patient contact via reception, telephone, and digital channels. Your role includes training Patient Assistants, engaging with patients, managing administration tasks, maintaining continuity of care, and supporting quality and audit processes. Flexibility and strong organisational skills are essential, as you will handle sensitive patient, staff, and business information with a high degree of responsibility and trust. You will work both independently and collaboratively within the team to maintain excellent service standards.

Experience
Proven experience in team supervision and line management within a healthcare or similar customer-facing environment is desirable. Experience in patient-facing roles and administration is advantageous.

About you
- Excellent organisational and communication skills
- Ability to work on own initiative and as part of a team
- Trustworthy and able to handle sensitive information with discretion
- Flexible and adaptable to changing priorities and workloads
- Committed to supporting the delivery of high-quality patient care and service

Qualifications
Relevant qualifications in healthcare administration or customer service are desirable but not essential. Training will be provided to support your development in the role.