Location
Sutton, London Borough of Sutton

Hours
Full Time

Salary
£67,575 per annum

About the Borough
The London Borough of Sutton is situated less than 30 minutes by train from Central London, with direct connections to London Victoria and London Bridge. Located in zone 5 with excellent transport links, Sutton boasts award-winning parks and open spaces, low crime rates, affordable housing, and great schools. The borough is known for high levels of resident engagement and satisfaction, delivering quality services while addressing financial challenges and involving residents in key issues and local developments.

Sutton is investing continuously in the health, wellbeing, and education of its residents and future generations, as outlined in the “Ambitious for Sutton” corporate plan. Home to the Royal Marsden Hospital and the Institute of Cancer Research, Sutton is developing the London Cancer Hub, aiming to become the world’s leading life-science district specializing in cancer research and treatment. This vision is expected to create around 13,000 jobs and contribute £1.2bn annually to the UK economy. Alongside regeneration projects including new homes and schools, Sutton is committed to supporting vulnerable groups to maintain independence and balance support with independent living.

The Council plays a leading role within the South London Partnership, focusing on strategic growth, regeneration, and investment across five outer south west London boroughs. Sutton aims to shape the future of the borough to make it a great place to live, work, and raise a family.

About the Service and Team
Overseen by the General Register Office (GRO), the London Borough of Sutton’s Registration Service provides vital community services, ensuring accurate and timely registration of key life events including births, deaths, stillbirths, marriages, and civil partnerships.

Additional services include issuing certified copies of certificates, taking notices of marriage/civil partnership, and conducting statutory ceremonies (marriage, civil partnership, citizenship) as well as non-statutory ceremonies such as baby naming.

The service consistently meets key performance targets, with 98% of births and stillbirths registered within 42 days and 95% of deaths registered within 5 days.

In November 2024, the Register Office relocated to modern premises within the Civic Offices, featuring three dedicated registration rooms and two licensed ceremony rooms for marriage, civil partnership, and citizenship ceremonies.

About the Role and Our Ideal Candidate
We are seeking a highly motivated and experienced operational leader to join us as Registration Service Manager and Superintendent Registrar. This key front-line role involves leading and managing the delivery of an efficient, effective, and compliant Registration Service.

You will be directly accountable for service performance and quality, acting as the Council’s principal adviser on statutory duties and legal obligations as set by Parliament.

Key responsibilities include:
- Leading and managing the Registration Service in line with legislative requirements, national guidance, and performance targets
- Providing day-to-day management and professional supervision to staff
- Applying professional judgement to interpret and implement policies tailored to local needs
- Identifying and delivering continual service improvements to ensure cost-effectiveness and quality
- Leading projects and managing change within agreed cost, time, and quality standards
- Managing service budgets and resources to demonstrate value for money and support outcomes

This role requires excellent communication and stakeholder management skills, working closely with the General Register Office, Home Office, Medical Examiner, Hospital Bereavement and Chaplaincy Teams, Coroner Service, and Maternity Services.

If you are ready to take on a challenging and rewarding management role ensuring statutory compliance and service excellence, we encourage you to apply.

Our Offer to You
We are committed to nurturing talent and supporting your career growth in a friendly, collaborative environment. Your ideas will be welcomed and supported by a dynamic management team.

Benefits include:
- Generous annual leave entitlement of 26-32 days plus bank holidays (pro-rata for part-time)
- Enhanced maternity, paternity, shared parental, adoption, and dependents leave
- Two volunteering days per year
- Flexible working arrangements through the Smarter Working Scheme (role dependent)
- Adjustable and agile working using Google Chromebooks
- Access to a learning and development portal with a range of courses
- Discounts at local shops, restaurants, gyms, and leisure centres
- Interest-free season ticket loans
- Local Government Pension Scheme membership
- Bicycle loan facilities and cycle to work scheme
- Electric vehicle leasing scheme
- Confidential health, wellbeing, and counselling support

Experience
Proven operational leadership experience with a strong understanding of statutory and legal obligations related to registration services.

Experience managing front-line public services, delivering performance targets, and leading teams effectively.

Demonstrated ability to manage budgets and resources to achieve value for money and service outcomes.

Experience working collaboratively with multiple stakeholders including government bodies and health services.

About You
You are a motivated and professional individual with excellent communication and stakeholder management skills.

You can interpret and apply policies to meet local needs and operationalise plans to achieve objectives.

You are committed to delivering high-quality, cost-effective services and continuous improvement.

You embrace collaboration and partnership working with internal and external stakeholders.

You demonstrate integrity, transparency, and a strong commitment to public service values.

Qualifications
Relevant professional qualifications or experience in public service management or registration services are desirable.

Knowledge of legislation governing registration services and statutory duties is essential.

Management qualifications or equivalent experience in leading teams and projects are advantageous.