About the Borough This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned. Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer. Situated in Zone 6, Kingston is among the best-connected town centres in London – with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink. Kingston’s people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other. We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston’s key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand. Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK. About the Role At the Royal Borough of Kingston we recognise that our position as a highly successful Council depends on our outstanding team of people, who work hard, love what they do and do it because they want to make a difference We have an opportunity for a highly self-motivated and effective individual to join our friendly, professional team in this important Resident Liaison Officer role in the Repairs and Maintenance team. Reporting to the relevant Lead Officer within the Housing Asset Team our RLO role will manage and offer guidance in all aspects of resident communication and Satisfaction Surveys for Housing Repairs and Maintenance. You will be expected to carry out inspections of tenanted homes, and communal areas, as well as attending resident evening meetings. About Us In Housing Asset Management we are responsible for delivering high-quality housing services and maintaining our social housing properties across our portfolio to the highest standards. Our team is dedicated to ensuring compliance, safety, and excellence in all our projects. We are a small, close knit team and strive to create a supportive and collaborative working environment where every team member's contribution is valued. About You Ideally you will have experience of working within a regulatory framework where precise outcomes are essential. An in-depth knowledge and experience of managing customer complaints relating to social housing will be required. Having, or developing, a good knowledge or be familiar with the Health and Safety Act and Regulatory Reform. With a customer-focused, flexible, cooperative and well organised working style, you will have excellent communication and interpersonal skills, the ability to communicate repair and maintenance information clearly and effectively to residents, contractors, colleagues in other departments. Good presentation skills and the ability to work effectively under pressure, think strategically and problem solve. In return, we will give you a rewarding job, a supportive working environment, friendly colleagues and excellent benefits including agile working, a generous holiday allowance and a pension scheme.