Greet patients who arrive for retinal screening courteously and explain the screening process to the patient from assessment to results reporting. Carry out the pre-screening assessment test including checking patients identify, checking, and if appropriate updating the patients demographics Install mydriatic eye drops into patients eyes, in line with appropriate protocols, and update this information on the IT system. Take digital photographs of patients eyes using the retinal screening camera Respond to requests from admin team or diabetes staff to add additional patients to the list and walk them into appointment slots Refer any issues preventing the patients being screened on that day to the administration team so that they can rearrange appointments, and record this in the patient notes. Ensure the daily clinic list is kept up to date and record any DNA patients appropriately Deal with any telephone and drop in enquires, providing information to patients and colleagues that is commensurate with training and referring any clinical queries to a senior grader or the Screening Manager. Technical Duties and Responsibilities Gain good quality images which meet DESP standard for appropriate image quality To be confident with the use of the camera and recognise when additional images may be required Adjust the camera settings appropriately, and troubleshoot any camera/hardware issues that arise before reporting any problems up the line To be confident with the use of the DESP IT system, finding patients, adding new patients, updating patients and archiving patients in line with DESP screening and administration policies. Communication Duties and Responsibilities Act professionally and courteously at all times to patients and colleagues Explain the screening process to patients, and the importance of eye screening in detecting sight threat-threatening disease Explain to patients who their images will be assessed following their attendance, and when and how they will receive their results Deal with any complaints or issues they arise and attempt to resolve, but to know when to report them up to line to the screening manager or programme manager as appropriate.