Location
City of London

Hours
0-40 hours per week / Available to work some weekends

Salary
£14.00 per hour

About the Role
HotelCare, the UK's foremost hotel support services provider with over 30 years of experience, supports more than 200 hotels nationwide. We clean over 10,000 rooms daily and serve a variety of sectors including apartments, leisure facilities, public areas, and corporate offices. We are committed to sustainable cleaning solutions in partnership with ICE UK and Abbe Ltd, reducing our carbon footprint while maintaining high-quality service.

As a Room Attendant, you will play a vital role in maintaining impeccable cleanliness standards to enhance guest satisfaction across hotels nationwide. You will work in a fast-paced environment, ensuring guest rooms are cleaned to the highest standards and providing professional, respectful service to guests.

Key Responsibilities
- Clean and tidy guest rooms to established standards
- Change bed linens, replace towels, empty trash bins and restock amenities
- Dust furniture, vacuum carpets, and clean mirrors
- Sanitize surfaces thoroughly to maintain hygiene
- Maintain stock levels of cleaning supplies and toiletries
- Promptly report any maintenance issues or damages
- Follow supervisor instructions and adhere to safety protocols
- Ensure security of guest rooms and guest privacy
- Respond promptly and professionally to guest requests

Benefits
- Up to 28 days paid holidays
- Permanent position with flexible working hours to suit your lifestyle
- Standard working hours 25+ per week; hours may reduce during low occupancy periods; contracted hours can be negotiated and guaranteed
- Free lunch on duty (site dependent)
- Full on-site training provided
- Salary finance with exclusive rates (loans or wage advances available after probation)
- Career progression opportunities including HotelCare Apprenticeships
- Automatic enrolment into workplace pension after 3 months’ service
- Recognition, incentives, and awards

Experience
Preferred experience in a similar role within the hospitality industry, particularly housekeeping or room attendant positions.

About you
- Physically able to lift, bend, and stand for extended periods
- Able to work independently and as part of a team
- Strong time management skills and attention to detail
- Flexible and willing to learn
- Positive ‘Can Do’ attitude
- Adaptable to organisational needs
- Able to prioritise and multi-task effectively
- Committed to providing excellent customer service
- Self-motivated and accountable
- Able to work confidentially and with integrity
- Able to work under pressure and follow instructions
- Awareness of safety regulations and compliance

Flexibility
You may be required to work different or additional hours than previously notified and carry out reasonable additional tasks to meet the needs of the company and its clients.